Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The Toast Market Insights team is responsible for understanding the restaurant technology market and competitive landscape and bringing to life the value, differentiation and proof points of our offering. This is a high-impact role that will offer substantial exposure to many different departments and the opportunity to drive long-term shareholder value at a hyper growth company.
In this role, you will become the expert on the restaurant technology landscape and our competition. You will be responsible for refining and managing our competitive intelligence roadmap and conducting first hand competitive research and analysis. This analysis will inform both key strategic decision making as well as enable the sales team to be fluent in key competitive moves. The ideal candidate can thrive in becoming an expert in a rapidly changing environment and has experience uncovering and synthesizing market insights.
About this roll* (Responsibilities)
- Design and manage our competitive intelligence roadmap and identify the tools we need to deliver competitive intelligence at scale
- Conduct research and analysis on our competitors’ product and GTM strategy to influence strategic decisions across product, product marketing, sales and more
- Develop a deep understanding of our competitors - tear down public statements and financials, do interviews, and get the on-the-ground truth.
- Partner with the Market Insights leadership to establish regular reporting cadence on latest competitive developments, insights and recommendations to leadership
- Leverage competitive intelligence insights to build assets for sales reps (i.e. battlecards), and lead sales training
Do you have the right ingredients*? (Requirements)
- Experience in a diverse environment that can span product marketing, product management, strategy consulting or operational roles
- Highly collaborative mindset; experience at working cross-functionally to drive results in a fast-paced environment
- Strong writer, presenter, and verbal communicator; ability to build strong, compelling storylines and recommendations that are deeply evidenced in both quantitative and qualitative research to move leadership to action
- CI experience
- Familiarity with Crayon, Salesforce, Looker and SQL a plus
- Interest and passion for restaurants, tech and hospitality
Our Spread of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.