Sr. Business Analyst/Business Operations Manager - Enterprise Strategy (Boston, MA)
This role will be based in our Boston MA headquarters office
The Enterprise Strategy Function is a newly formed corporate organization that reports directly into Liberty Mutual's Operating Committee and Executive Leadership Team within Liberty Mutual Insurance, a Fortune 100 company with 45,000 employees in 900 offices worldwide.
The function is comprised of four interrelated verticals: an award-winning enterprise strategy and management consulting group (Corporate Strategy & Research), a dedicated cross-BU innovation group (Neuron) that serves as a catalyst for AI-enabled innovation across/between the company and academic institutions, a strategic venture fund (LMSV) that invests in early stage start-ups to drive strategic learnings for the enterprise, and an LMG alignment team focused on managing LMG Operating Committee engagement and effectiveness.
Enterprise Strategy Operations is currently searching for a Sr. Business Analyst or Business Operations Manager to support the day-to-day business operations of running the function including manage ment of key vendor relationships, crafting executive-level PowerPoint presentations and dashboards, execut ing special projects & benchmarking studies to optimize overall effectiveness , and supporting culture & team building initiatives . This is an individual contributor role.
This is a great opportunity for an energetic individual to join a dynamic, tight-knit enterprise strategy community where you will lead key initiatives to enable a high-performance and vibrant team environment.
Responsibilities
- Storyboard and craft compelling PowerPoint presentations and summary dashboards to various teams and leadership audiences
- Manage day-to-day Enterprise Strategy vendor relationships & subscriptions; research & recommend new vendors for the function or vendors to decommission; support contract negotiations. Own overall day-to-day enterprise-wide relationships with two industry leading consulting expert networks
- Lead targeted & periodic operational benchmarking studies against other Enterprise Strategy groups, top-tier internal strategy/management consulting teams and external consulting firms; analyze findings and report out on gaps observed and go-forward recommendations to execute
- Assess Enterprise Strategy progress against our measures of success metrics through ownership of the Corporate Strategy & Research (CS&R) and Neuron Annual Performance Scorecards; prepare executive-level read-out presentations to the SVP & Head of CS&R, EVP & Chief Strategy Officer, VP & Head of Operations, and other departmental leaders
- Key member of the Culture & Engagement (C&E) pillar, driving employee engagement & team-bonding initiatives across Enterprise Strategy; cultivate strong relationships and a network of key contacts across each of the Enterprise Strategy groups
- Act as a trusted counterpart and sounding board to the VP & Head of Operations, Enterprise Strategy
- Develop point of view on enabling tools and technology (e.g., SharePoint/Office 365, MS Teams, and Salesforce) that will further enhance team collaboration and stakeholder management effectiveness.
- Plan and organize a blend of Enterprise Strategy team town halls and departmental meetings; recommend agenda topics and ensure full execution
- Build and sustain key cross-functional relationships with important enabling groups such as Corporate Procurement, Finance, and HR; leverage points of contact to drive targeted initiatives forward
- Independently lead special projects of varying scope and complexity as assigned and as needed; historical examples include quarterbacking an industry award submission which resulted in winning an external eminence-building recognition, counseling other departments on operational best practices upon request, etc.
The compensation for this role is dependent upon expertise, experience and education.
Qualifications
- Bachelor's degree in Business Administration or other business-related field required with a demonstrated record of academic success; MBA a plus (or Master's degree in a business-related field)
- Minimum of 5 years of experience with progressively more experience in a business operational and/or similar environment with exposure to relevant areas such as external vendor management, metrics reporting, and project planning & coordination
- Strong interpersonal skills, written and oral communication; proven ability to storyboard and craft compelling presentations to various audiences
- Client-serving or business operations enabling background a plus
- Natural curiosity and acumen with new business enabling tools & technology trends and application to team based, business setting
- Proven negotiation skills and ability to influence others; analytical and problem-solving mindset
- Ability to grasp new concepts and adapt to changes and demands in a fast-paced and dynamic environment; proven ability to fulfill ad hoc requests and produce deliverables on time and with high quality
- The role is located in Boston, MA only; working in a hybrid model (weekly blend of in-office and WFH)
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.