Toast
We power successful restaurants.
Boston, MA

Sr. Business Analyst

Sorry, this job was removed at 11:17 a.m. (EST) on Wednesday, December 18, 2019
Find out who's hiring remotely in Greater Boston Area.
See all Remote Data + Analytics jobs in Greater Boston Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

We need your help! The Sr. Business Analyst will play integral role in our Customer Success Operations team. This person will be a trusted business partner to the Customer Success Leadership team across each of our CS Lines of Business - Support, Services and Restaurant Success teams. Play an integral part in the CS operations function focusing on financial modeling and forecasting, management reporting, financial analytics and business improvement initiatives. You will use your strong collaboration skills, financial aptitude, excellent business intuition, and the capability to work at multiple levels, while still focusing on the day-to-day operational details. We are looking for a highly motivated, energetic candidate who will care about our customer’s success and have fun doing it!

About this roll*: 

  • Help to develop standard and advanced business and operational models to help Customer Success scale and drive efficiencies 
  • Provide strategic business insights and recommendations driven from your analysis
  • Steer monthly, quarterly and annual cadence reporting with business partners to review results, identify and explain variances versus forecast and budget, mitigate risks, and capitalize on opportunities
  • Collaborate with CS Leadership to maintain departmental reporting metrics, calculate and review cost structures, develop resource capacity models as well as other key business inputs and drivers - helping us understand, measure and drive productivity
  • Manage OKR and OKR achievement reporting the CS organization
  • Conduct ad-hoc analysis to understand the financial ramifications of potential business and operational decisions
  • Help identify and drive efficient, consistent systems and processes, leveraging best practices and benchmarking where possible
  • Partner closely with the Toast financial teams to support corporate initiatives

Do you have the right ingredients*

  • A highly quantitative problem solver who loves to dig into different kinds of data, develop business insights based on that data and can confidently communicate their findings to key stakeholders
  • Experience serving as a key Business Partner to an operational leadership team (VPs, SVPs)
  • Extensive experience building business financial and operational models, and analyzing large data sets (4+ years); expert Excel skills
  • Strong communication skills; ability to distill complex analyses into structured outputs and present to all levels of management
  • Ability to think creatively and critically, and thrive in a dynamic and often ambiguous work environment
  • Ability to read and write SQL
  • Experience with Snowflake and building interactive dashboards in tools such as Looker, Tableau, Domo, SiSense, etc.
  • Experience in financial system with preference for SalesForce and NetSuite
  • Work experience in a high growth tech or SaaS company
  • Experience and knowledge of statistical modeling techniques a plus

*Bread puns encouraged but not required

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

More Jobs at Toast

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ToastFind similar jobs like this