Why You Should Join the Benefits Team!

We have an incredible team at Klaviyo - collaborative, capable, diverse, fun - and we won’t settle for less. Our customer base doubled in 2020 and our headcount doubled in 2021 and is expected to double again in 2022. We are making a significant investment in People Operations to ensure we’re set up for scale.

We’re looking for a passionate Senior Benefits Analyst to join our People Operations team. This Senior Benefits Analyst will be an early member of a growing team at Klaviyo and therefore will have the opportunity to help shape how we think more strategically about our total rewards program. This position will play a key role in the implementation and administration of benefits plans across the company.

How You Will Make a Difference...

Primary Function Areas:

• Administration and project management support of all benefits and retirement programs, including vacation, holiday, time off, leave of absence, retirement plans, disability, flexible spending, group health/medical/dental coverage, vendor management, wellness and health education initiatives, life insurance, and more
• Handles Tier 2 benefit inquiries and escalations
• HRIS Administration in support of benefits program and processes such as Open Enrollment

Responsibilities:

• Partner with team members to build and document workflows and procedures for our benefits programs
• Develop and manage benefits communication calendar, including regular newsletters, educational campaigns, events, and Health Fairs (virtual or in person)
• Responsible for benefits communication including updating forms, documents, updating company intranet and writing company-wide communications
• Own database management for Klaviyo’s employees, ensuring accurate data entry, integrity and validation
• Project manager for all specialty benefit programs (ie, FSA, Wellness, Perks, etc). Contributes to regular vendor reviews and helps make recommendations on changes
• Manage Workday updates and reporting
• Support benefits and leave of absence inquiries, including disability filing and FMLA procedures
• Leverage and utilize benefits survey data platforms to track market competitiveness and alignment with company goals
• Have a direct relationship with outside consultants/vendors for annual survey submissions, contract renewals and data reporting
• Work cross functionally to collect and report data across departments including Finance, HR, People Operations and Talent Acquisition
• Assist HRIS Analyst with initiating business process and bulk changes in HRIS
• Follows all security protocols for various systems

Who You Are...

• BA degree in a related field
• You have 6+ years experience working with benefits programs, administration, compliance and analysis, previous experience in an HR function is preferred
• Knowledge of various HRIS systems is a plus with a strong preference for Workday
• You have strong analytical skills as you will be required to understand and effectively use data and metrics to dictate processes/workflows. Proficiency in Excel and other data tools is important.
• You enjoy building things and continually strive to do things better than the status quo. You are intellectually curious.
• Excellent verbal and written communication skills, ability to influence and outstanding organizational skills and attention to detail.
• You are able to work cross functionally with different areas of an organization