Site Analytics Manager at Dawn Foods Innovation Hub

| Greater Boston Area
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Dawn Foods is looking for a talented Site Analytics Manager to be an early hire in our new Digital Innovation Hub. We are a leading global bakery manufacturing and distribution organization with almost 100 years of history at the beginning of our digital journey. The Boston office has a mandate to drive the company’s external digital capabilities and to transform the overall business model while leveraging its rich heritage. It will be a journey. And you could be one of the charter members of the Digital Innovation Hub with a strong voice around how we work and what outcomes we drive. You will have a wide influence on building online ordering capabilities for our bakery customers, conceptualizing new digital solutions to drive customer lifetime value, and shaping our overall customer experience. Come join a team of Boston digital experts for this unique opportunity as we build a digital start-up within a global organization and transform the business for future growth. This role will be located in our Boston Digital Innovation Hub.

 

In this role you will have a direct and tangible impact on our Digital team, our company, and our customers. The chosen candidate will leverage your passion for using data and understanding customer behavior to build an unparalleled site experience.

 

What you will do:

  • Lead efforts in producing insights and recommendations by using various analytics techniques on customer browsing and purchase data
  • Design and execute experiments that drive significant improvements in key performance metrics measuring customer experience and conversion
  • Influence Digital leadership in making more data-driven decisions
  • Establish standards and processes around tagging, reporting, dashboards, and overall reporting
  • Ensure analytics implementation provides clear visibility into the impact of new features and changes to ecommerce platform
  • Build valued working relationships across teams as well as with stakeholders and senior management
  • Collaborate on the development of site analytics infrastructure to deliver desired customer insight

 

Requirements:

  • Proven ability to perform in-depth analysis, synthesize results, develop stories, build strategies and make recommendations to business and technical leadership
  • Strong Excel capabilities (data manipulation, formulas, modeling)
  • Experience with clickstream analytics tools (e.g. Adobe, Google Analytics, MixPanel), A/B testing (e.g. Adobe, Optimizely) and structured programming languages (e.g. SQL)
  • Ability to track business results including identifying and reporting on KPIs and investigating variations and trends
  • Experience using advanced analytics in taking large data sets to detect patterns, isolate customer behaviors, segment and forecast
  • Must be capable of gracefully managing multiple projects and handling shifting priorities.
  • Ability to build strong relationships across multiple stakeholders and communicate effectively at all levels of the organization
  • An inquisitive and confident yet humble team player
  • BS/BA required degree in Mathematics, Economics, Business, Information Technology or Engineering preferred
  • ~10% travel

 

Preferred:

  • 3-5 years overall experience, 3+ years’ experience in ecommerce/digital analytics
  • Sense of urgency with a desire to move quickly

 

 

 

An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailgunEmail
    • SalesforceLead Gen

Location

Located in Back Bay just blocks from Back Bay Station and Boston Public Garden. Endless food options.

An Insider's view of Dawn Foods Innovation Hub

What’s the vibe like in the office?

The Boston office is a start-up. We are in a shared space with dozens of other start-ups with lots of cool amenities and energy. The team spends lots of time collaborating on what capabilities we are going to build and how to build them. We talk. We exchange ideas. We act. Nimble. Agile. It's all very fluid. And exciting!

Gireesh Sahukar

Senior Director, Digital Technology

What projects are you most excited about?

We are building full scale, in-house, digital capabilities from scratch. The team is picking all of the platforms and solution providers to create a robust digital platform. We have complete autonomy. It's a once in a lifetime opportunity. And everything we do going forward will be a first for the company (and maybe the industry)!

Bob Howland

Chief Digital Officer

How do your team's ideas influence the company's direction?

Everything the team is working on will directly impact the future of Dawn. We are building tools that will transform how team members and customers interact with the brand. Having a direct impact on the future vision of a company that is celebrating 100 years of business is a unique and exciting opportunity that I am lucky to be a part of.

Mike

Sr. Product Manager

What’s the vibe like in the office?

People in my office are energetic and enthusiastic about what we are building, and also willing to work together, share feedback, and be flexible to make things happen. Overall, the atmosphere in the office is really positive and I enjoy a lot working here.

FIona Wu

Product Manager

What are Dawn Foods Innovation Hub Perks + Benefits

Dawn Foods Innovation Hub Benefits Overview

Dawn leaders and the Jones Family are proud to provide exceptional award winning benefits to some of the best people in our industry. Our Philosophy is to continue taking the best care of our Team Members who fuel Dawn’s success every day.  We are committed to help Team Members and their loved ones live healthy lives for many years to come. Some of our benefits are: Health, Dental & Vision, Flexible Spending Account, Health Savings Account, Life Insurance AD&D, Disability, Voluntary Products, 401(K), Paid Time Off, Paid Parental Leave, Employee Assistance Program, Consumerism Card.

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1.5 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
On Bonus eligible positions.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 30 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Game Room
Our game room includes Ping Pong.
Happy Hours
Happy hours are hosted Once per month.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Dawn Foods reimburses up to $250 per person per year or $400 per family on gym memberships. And $600 per person per year or $1200 per family for weight management.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.

Additional Perks + Benefits

Dawn’s Circle of Excellence puts Dawn People at the top. We have been recognized as an innovator for our rewards programs over the last few years and we believe we have good reward programs. We are one of the first companies in the nation to offer an emergency savings program as well as a advocacy/wellbeing model for our Team Members and their dependents

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