Senior Operations Data Analyst
SharkNinja is a relentless innovator in the housewares industry because we sweat the details. We obsess about consumer satisfaction. We build up our company by building up our people. We seize opportunities—individually and collectively—to be competitive with our products and attract the most talented people in the world. Through an unrelenting focus on solving for consumer’s pain points, SharkNinja has built a loyal and passionate following that continues to garner us 5‑star ratings on our products. It’s that unwavering consumer focus that has enabled Shark to become one of the top brands in vacuum cleaners, and for Ninja to become one of the market leaders in the kitchen category.
About the role:
You will be our sage that provides data driven insights that informs our business decisions. Our fast-paced environment requires real-time awareness into the health of the organization and you are a key component of that capability. In this role, you will live and breathe operations data from distribution, logistics, order management and customer support. You will be responsible for building compelling visualizations, running ad-hoc analyses and reporting findings to the leadership team. This role is the bridge between technical savvy and business acumen. It requires the candidate to be as proficient in operations business processes as they are in data manipulation.
About you:
You are a data evangelist. You believe that data is critical to business decision making. You have an endless curiosity to understand the story behind the data. You can look at massive amounts of information and quickly pick out the nuggets that the business really needs to know about. You are ok with ambiguity and have a sense of urgency in delivering your insights. You never assume your results are correct at first glance, and always do your due diligence to get the story right. Delivering the insights to your internal customers is rewarding to you and fuels you to do more. You have an impatience for wasted time and inefficiencies. You thrive on close collaboration across departments and organizational levels. You are thought partner for the SVP of Operations on how to best leverage analytics to drive improvements across the organization.
Role can be based Needham/Montreal/Remote
Requirements:
- Ability to handle large amounts of data & data-mine to draw strategic insights
- Possess a strong business acumen
- Competent at preparing and delivering executive level dashboards and presentations
- Bachelor’s degree in business, engineering, mathematics or data science
- 5-7 years of experience in at least one of the following operations departments: distribution, logistics order management or customer support
- 3+ Years of experience delivering analytics within an operations organization
- Experience with Business Intelligence platforms such as Domo, Qliqview or Tableau
- Strong experience in SQL required, experience with R, Python and/or Java Script preferred
- Proficient at leading cross functional projects and delivering outcomes on time
- Ability to juggle multiple projects at once, last minute requests and quick turnarounds
- Strong detail orientation with proven ability to work quickly and accurately
- Willingness to consistently and aggressively challenge the way reporting & analysis has been done in the past to uncover new & improved ways of operating
- Must thrive in a fluid and changing environment
At SharkNinja, our purpose is to positively impact people’s lives every day in every home around the world. We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to create the next big thing. We take a team approach to our projects, where everyone has a voice. We want individuals to push limits, look outside the box and think the unthinkable. With the explosive growth we have been experiencing, we’re looking for motivated individuals to join us on our exciting journey. People need to think big, move fast and want to make a significant impact. Are you ready?