Senior Business Analyst, Flights
We are looking for an energetic and analytical individual with strong attention to detail and proven ecommerce experience to partner with the Senior Flights Inventory Manager, Engineering and Business Development in ensuring the quality of our operations meets the highest of standards.
Our meta flights product creates an aggregated view of hundreds of sites flight itinerary and pricing options and the Senior Flights Operations analyst will be at the hub of that connectivity. Using your ecommerce and analytical skills, you will be responsible for identifying opportunities to improve our product through both system efficiencies as well as partner optimizations while at the same time ensuring the smooth “behind the scenes” operations across our Flights product. Your over-arching goal will be to ensure our offerings are optimal, accurate, compliant and comprehensive, and to address issues in performance by quickly identifying “patterns in the chaos”.
They will be a strong contributor to a fast-paced, global team focused on creating a top quality flight shopping experience across all of TripAdvisor’s points of sale with a locally relevant experience.
You will use your skills as a communicator and influencer to ensure that opportunities identified are followed through on and appropriately prioritized amongst the different stakeholders.
TripAdvisor Flights provides a unique work environment that captures the speed, innovation and excitement of a start-up, within a thriving, growing and world-class industry brand.
Responsibilities:
• Build/manage monitoring tools to ensure speed, “fullness” of results, accuracy and compliance from our partners, and actively identify any issues related to those attributes.
• Detailed understanding of how all of the different pieces of the puzzle fit together and the impact of changes or issues on one area to the overall end product.
• Proactively seek new and innovative ways to expand current content offering within regulatory, trading terms and cost constraints.
• Ensure maximum inventory coverage per partner for each point of sale based on industry wide and carrier benchmarks as well as internal changes in collaboration with the business development team.
• Partner closely with Business Development to implement new and optimize current partner connections.
• Ensure flights results are correctly triaged, validated, grouped and sorted in the user interface.
• Monitor provider handoff process and user feedback to ensure seamless user experience and pricing consistency/accuracy between Tripadvisor and handoff providers.
• Analyze fare cache quality and coverage to ensure key points of sale and destinations are being covered and accurate prices are being reflected in all marketing communication from TripAdvisor.
Requirements:
• 7+ years of experience with at least 4 years in ecommerce in large transactional website companies.
• Bachelor’s degree in business, statistics, math, or related field.
• Attention to detail essential.
• Excellent analytical abilities with the capacity to understand when to apply the 80/20 rule.
• Ability to work independently with minimal direction while also functioning and contributing as part of a team
• Strong communication skills with a proven ability to influence others.
• Strong knowledge of Microsoft Excel and SQL or similar query language required.
• Ability to translate and present technical information to a non-technical audience.
• Ability to distill large amounts of information into succinct actionable and measurable steps.
• Willingness to pull up their sleeves and dig in to get things done and a sense of humor are a must.
• Airline experience/interest welcome
*LI-DB2