Senior Manager, Market Insights & Strategy at Toast

| Greater Boston Area
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The Toast Market Insights team is responsible for understanding the restaurant market and competitive landscape and bringing to life the value, differentiation and proof points of our offering. This is a high-impact role that will offer substantial senior leadership exposure and the opportunity to drive long-term shareholder value at a hyper-growth startup.

In this role, you will be responsible for providing data-driven insights to inform key strategic decision making across the company, with an emphasis on market research. You will be designing, executing and analyzing primary market research to help answer our biggest strategic questions. The ideal candidate enjoys playing a significant role in setting company strategy, has a proven track record of uncovering market insights, and thrives in a hyper-growth environment. If you’re a data-driven market researcher with strong communication skills and a “get stuff done” attitude, read on!

What You'll Do:

  • Work directly with the Director of Market Insights and senior leaders to develop and directly execute quarterly strategic and operational plans that drive growth 

  • Become the market expert on the restaurant industry and technology landscape; actively shadow sales teams, interview clients, prospective clients, partners, and industry influencers

  • Develop and executive quantitative market research surveys and qualitative market studies to the standard of top tier consulting and private equity firms

  • Deeply understand the buyer’s persona, conducting competitive and win/loss analyses

  • Develop a deep understanding of our competitors - get out of the office, see their products in action, tear down public statements and financials, do interviews and get the on-the-ground truth

  • Unearth insights into buyer needs and market opportunities to influence company strategy and product roadmap, including corporate development activities

  • Develop and deliver market insights and recommendations to cross-functional team members and executive leadership in order to gain alignment on priorities and strategic direction

  • Understand market dynamics around price and make recommendations for pricing and commercialization strategies and co-design price tests, evaluate results, and make clear recommendations

Do you have the right ingredients?

  • Strong analytical skills and experience with primary market research and data analysis

  • Advanced knowledge of syndicated market intelligence sources, marketing research methodologies, and analytics 

  • Bonus skills are knowledge of SQL, Python, or R 

  • Deeply curious about our market, competitors and customers

  • Highly collaborative mindset; experienced at working cross-functionally to drive results

  • Strong writer, presenter, and verbal communicator: ability to build strong, compelling story lines and recommendations that are deeply evidenced in both quant and qual research to move leadership to action

  • Ability to thrive in a fast-paced, rapidly changing work environment

  • Strong organizational skills and attention to detail to ensure tight deadlines are met both internally and externally

  • Interest and passion for startups, tech, and restaurants

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries


Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.


Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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