Senior Business Analyst, Customer Experience at Rapid7

| Greater Boston Area
Sorry, this job was removed at 7:09 a.m. (EST) on Friday, May 7, 2021
Find out who's hiring in Boston.
See all Data + Analytics jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Senior Business Analyst, Customer Experience:

Company Description

Rapid7 (NASDAQ: RPD) is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com

The Opportunity

As a senior business analyst on our Customer Experience Team you must possess a unique combination of analytical, process-oriented, and project management skill-sets as well as an understanding of customer research and analysis methodologies. In this role, you will be responsible for analyzing data collected from customers across a variety of product and service experiences, generating insights and making recommendations on how to enhance the customer experience. These responsibilities require you to align stakeholders with diverse viewpoints and objectives, tell compelling stories through data, and drive improvements in the experience.

Essential Responsibilities

  • Improve Rapid7’s customer experiences using data collection, action-tracking, and reporting to enable a deep understanding of the customer experience

  • Identify experience baseline metrics, trends, customer friction points, and insights and track how the implementation of initiatives drive impact 

  • Analyze qualitative and quantitative data from the customer experience to create clear and compelling reports and data visualizations that drive action to support strategic priorities, starting with NPS, CSAT and customer behavior metrics

  • Drive milestones and execution of the Customer Experience & Sentiment Program roadmaps and associated projects, including coordinating with key teams to collect and analyze customer feedback data

  • Create dashboards that share detailed & real-time customer feedback with the organization in an effort to provide a better customer experience

  • Communicate research findings to the organization through presentations, dashboards, and executive summaries

  • Partner with IT to define BI systems/data needs and plan priorities

Job Requirements/Core Skills

  • 3+ years of business analytics experience

  • Bachelor’s degree, preferably in marketing, business analytics, or a research/business related field.

  • Ability to work on multiple projects simultaneously with minimal supervision.

  • Excellent verbal and written communication skills are required, including the ability to create professional presentations.

  • Excellent planning and execution skills with proven ability to drive results

  • Strong skills in data management, analysis, and problem-solving

  • Detail-oriented with advanced experience in data tools and systems (Domo, Tableau, Excel)

  • Comfort with a fast-paced environment, thriving on solving the complex


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

What are some things you learned at the company?

When we talk about being a moose and impact together, what we are saying is that we support each other on our journey forward. We actively look for ways to collaborate, strengthen our ideas and learn from each other, no matter what department you may be in at Rapid7.

David

Global Director of Sales Engineering

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Variable.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Rapid759 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
HR + Recruiting
new
Boston
Project Mgmt
new
Boston
new
Boston
HR + Recruiting
new
Boston
Marketing
new
Boston
Operations
new
Boston
Sales
new
Boston
HR + Recruiting
new
Boston
HR + Recruiting
new
Boston
Developer
new
Boston
Content
new
Boston
Sales
new
Boston
Marketing
new
Boston
Data + Analytics
new
Boston
Content
new
Boston
Project Mgmt
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Marketing
new
Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Rapid7's full profileSee more Rapid7 jobs