Salesforce Business Analyst

| Waltham | Remote
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The Elevator Pitch

Are you passionate about systems and being a part of a fast-growing business? Evolv’s Revenue Applications team is looking for a Business Analyst to partner with the Revenue Organization to enhance its effectiveness, productivity, and business impact. As our organization grows exponentially, we are adding another team member to the Revenue Applications team to handle incoming Salesforce requests through Jira, provide daily user support, and provide valuable assistance on broader initiatives and project work. The ideal candidate is a certified Salesforce Administrator with strong experience working across various Salesforce modules: Sales Cloud, Service Cloud, TableauCRM, CPQ, and Communities. If you have a proven track record building and enhancing organizational processes and enjoy driving and delivering projects across multiple teams and stakeholders, this role is for you!

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?

In the first 30 days, you will:

  • Learn our business, systems, and processes
  • Understand who the key players are within the Revenue Organization, including stakeholders for major business processes and workflows in Salesforce
  • Utilize Jira to begin taking on incoming support requests and working with senior members to resolve any requests that you cannot resolve on your own

Within 3 months, you will:

  • Be able to independently resolve most service tickets
  • Have a strong understanding of our sales processes and be able to work independently to deplete our backlogged items
  • Assist with onboarding, training, and documentation management
  • Start bringing fresh ideas about how we can improve our processes
  • Be able to drive actionable analytics through Salesforce reporting and dashboard.

By the end of your first year you will:

  • Provide Salesforce system administration and troubleshooting support across all modules
  • Be able to actively offer suggestions to enhance systems and automation
  • Continue to grow your Salesforce expertise and other system management skills
  • Act as a key player in larger initiatives as they come up, such as system implementations and enhancements. Contribute to data quality initiatives to support analytics
  • Independently triage and solve 20+ service tickets a week of various complexities.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing regularly?

  • Administration and troubleshooting/support of systems and users
  • Streamlining key business processes, systems and workflows
  • Actionable analytics reporting and dashboards
  • Onboarding and training of new system users
  • Deplete backlog items at a consistent pace
  • Contribute to team issue resolution KPIs (consistently above 80% resolution and steadily increasing)
  • Utilize Salesforce and its modules (Sales Cloud, CPQ, Service Cloud, TableauCRM, Communities) and other reporting tools to provide business insights
  • Solutions and enhancements will be challenging; success in this role will require critical thinking, strong communication, and project management skills.

What is the leadership like for this role? What is the structure and culture of the team?

  • You will join the Revenue Applications Team, reporting to the Senior Director of Revenue Applications. Our 5-person team sits in the Finance and Revenue Operations department.
  • The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive, and fun!

Where is the role located?

  • The location of this role is flexible in the United States.

Benefits

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture, Evolv will be a great fit.

  • Equity is an important component of every compensation package
  • Flexible work environment
  • Unique culture
  • Medical and dental insurance
  • 401(k) plan
  • Unlimited vacation policy
  • $300 per quarter to spend on the perks that are most meaningful to you
  • Tuition Reimbursement

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • BoostLibraries
    • SpringFrameworks
    • AWS IoTFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • AWS (Amazon Web Services)Services
    • Microsoft AzureServices
    • Google AnalyticsAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • HubSpotCRM
    • SageCRM
    • SalesforceCRM

Location

Our office is located in the Wolverine building near the Cambridge Reservoir.

An Insider's view of Evolv Technology

How does your team reward individual success?

Depending on the magnitude of the success, anywhere from a "thank you" from your manager to a pizza party for the entire team!

Jake

Mechanical Engineer

What kinds of technical challenges do you and your team face?

Nearing a new product launch, we are analyzing and synchronizing sensor data acquired from our custom DAS hardware, sending it to our algorithms in real-time through multi-threaded C++ code, and tuning to maximize performance. Our HW+SW engineers work together closely, making dynamic, gratifying improvements prior to locking down the designs.

Lorena

Director of Software

How has your career grown since starting at the company?

From an intern to a contractor, to a full-time employee, I've gotten to work across multiple teams and have had many different roles and responsibilities. Evolv gives you the tools to succeed personally and gives you the flexibility to try different things and find what you're passionate about, which I value highly as a young career woman.

Jackie

Marketing Specialist

How do you empower your team to be more creative?

We have assembled a group of people from many disciplines. Each one has experienced the pain of a security checkpoint. All of them have great ideas on how to change it. I try to put a unique group of people together, focused on the customer, and let them do their thing. Their thing is truly amazing.

Anil

Founder/ Head of Corporate Development

What projects are you most excited about?

The +1 Program that I am leading where we send all new hires in non-customer facing roles out into the field to see our product in person!

Kayleigh

People Operations Coordinator

What are Evolv Technology Perks + Benefits

Evolv Technology Benefits Overview

Equity is an important component of every compensation package. Unlike many startups, we offer a flexible work environment, a strong culture, and competitive benefits: medical and dental insurance, a 401(k) plan, and an unlimited vacation policy. We also offer a unique perks program for all U.S. employees that enables us to provide better, more personalized perks. Through our perks program, employees get reimbursed for buying things that truly matter to them.

Culture
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Flexible work schedule
Remote work program
Diversity
Diversity manifesto
Diversity employee resource groups
Women in STEM, Evolv Veterans
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
COMPT
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
COMPT
Mental health benefits
All employees are eligible to receive a free premium membership to Calm.
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Paid industry certifications

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