Provisioning Analyst

| Greater Boston Area

This is your opportunity to work directly alongside industry veterans, and learn all you ever wanted to know about VoIP, Unified Communications, Mobile Technology, Business Intelligence, and what goes into creating a world-class service provider environment. In this position, you will have direct interaction with the management team and help refine our provisioning best practices. You will work alongside our team of Provisioning Network Engineers as well as our Provisioning Project Managers as a trio of experts who will deliver the best service possible to clients and customers to ensure a smooth transition into the world of using Fuze’s products and services. Fuze is a merit-based work environment, and success in this position will be recognized and may lead to promotion whereby meeting and exceeding your career growth potential.

Responsibilities:

  • Execute on defined provisioning processes, checklists, and quality assurance mechanisms
  • Provide status reporting to project manager around account activity and reporting issues
  • Focused data entry from customer cutsheets into the Fuze portal
  • Ensure the functional tasks in the provisioning process are handled quickly and efficiently (cut sheets, shipping, programming etc.)
  • Manage wholesale circuit delivery orders Administrative duties will be required to ensure accurate tracking related to shipping and receiving requests
  • Manage a large number of concurrent provisioning projects
  • Provide status reporting to project manager around account activity and issues
  • Perform end user training either in person or via webinar Unpacking boxes, racking phones (physical dexterity important component as an essential part of this role)

Qualifications:

  • Technical Degree or Associates Degree Required, 4-year college or university degree preferred 2-5 years of experience with PBX and contact center features and functionality (e.g. extensions, voicemail, AA, IVR, Agents, Queues, Analytics, Mobile) is a plus
  • 1-2 years’ experience with telecommunications industry preferred (e.g. DIDs, Number Portability, TDM circuits, Data access DSL/Cable/T1/Metro Ethernet) Some knowledge of and experience with data networking (e.g. Routers, Switches, Firewalls / Cisco, Adtran, Juniper) desired but not essential
  • Should be comfortable participating in multiple projects simultaneously
  • Must exhibit excellent communication skills as interfacing directly with the customer and partner are essential via phone, email and in person meetings
  • Documentation skills for internal sites, including creating write-ups and documenting processes and occasionally instructional guides
  • Able to demonstrate analytic and troubleshooting skills for problems that span multiple domains (applications, network, system, hardware)
  • Candidate should have a great desire to learn and always be comfortable asking questions
  • Demonstrate physical dexterity with the ability to lift up to 50lbs in this position due to shipping and receiving requirements laid out in the job responsibilities
  • Proficiency with MS office suite of products including Word, Excel, PowerPoint and Visio are essential
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Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.
2 Copley Place, Suite 7000, Boston, MA 02127

Insider's spotlight

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

How do you collaborate with other teams in the company?

As a Program Manager, it is crucial that I can easily collaborate with internal teams and external vendors, no matter where they are located. Our technology easily allows us to hop on a video call, send messages, and create group chats so we can keep projects moving. The ability to quickly take notes within the meeting has also been a huge plus dur

Jean

Strategic Program Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What are Fuze Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
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