Provider Operations Associate

| Waltham
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A bit about us:

Devoted Health is a new health care company looking to improve the lives of seniors in America. We are guided by a deep belief that every senior should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. With aging demographics and rising health costs, this is an industry and problem space that needs today’s best talent working on solutions with high integrity and a long term view. We will improve the lives of seniors by helping them navigate the health care system, by utilizing world-class technology and data to enable a simplified experience, by partnering with top providers for better health outcomes. We are building a stellar team to drive towards our starting point goal to launch a Medicare Advantage plan and clinical services in 2019.

Why Devoted:

Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve.

A bit more about this role:

Our Network & Provider Data Management team is responsible for managing Devoted’s provider data and for streamlining our operations with providers. Devoted’s ability to have accurate and accessible provider data allows us to better serve our members and providers, reduces our administrative cost and burden, and informs our strategic business decisions and core operations. We are building our system to intake, store, and clean provider data, credentialing our providers, and producing our provider directory -- all while delivering on our mission to serve as true partners to our providers, achieve industry-leading provider satisfaction, and reduce administrative complexity for providers.

Responsibilities will include:

  • You will be responsible for managing end-to-end processes related to provider operations, such as credentialing providers
  • Responsibility for day-to-day operations with a constant eye towards creative process improvement
  • Working with and leveraging offshore teams
  • Being the face of Devoted Health for key personnel at our provider groups (this will include relationship building and strong communication skills)
  • Becoming an expert on our internal systems and tools and developing clear ideas of how to improve them
  • Real-time problem spotting and problem solving
  • Accountability for tracking and achieving key metrics

Attributes to success:

  • A true operator with a can-do attitude
  • Bias towards action and execution
  • Clear head for process
  • You are passionate about process improvement and efficiency
  • Detail-orientation
  • You will roll up your sleeves and do whatever it takes to get the job done
  • Data, systems, and tech-savvy
  • Creative thinker...we are building systems from the ground up and want fresh ideas

Desired skills and experience:

  • 0-3 years in operations, analytics, product management or consulting OR new college grad with proven ability / intern experience in the space
  • Healthcare experience a plus, particularly if you have experience at a payer or working with provider data
  • Experience developing models, presentations, reports using various tools
  • Track record of success becoming an expert with a tool or system that was unfamiliar to you

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!

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Location

Our sunny office is in the beautiful Watch Factory alongside the Charles River in Waltham. It's easily reachable by commuter train, bus, or bike.

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