Program Manager - Data and AI Governance

| Greater Boston Area

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing meaningful experiences for our customers. The Data Science Team, part of Enterprise Technology and Experience, is comprised of highly skilled, collaborative, problem solvers who are motivated to create innovative solutions that exceed the changing needs of our customers and move MassMutual – and the industry – forward.

To continue our cutting-edge work, we are hiring a Data and Artificial Intelligence (AI) Governance Delivery Lead to join our Team.

What great looks like in this role

Our ideal candidate is passionate about enabling business innovation, agility and growth at scale. You will demonstrate vision, skill and sound judgement leading large-scale technology programs and contribute to enterprise data governance, data architecture, AI/ML, and DevOps delivery insights. Data, analytics and algorithmic decision making are at the core of MassMutual’s digital evolution.

In this role, you will be accountable to create and maintain a Data and AI Governance roadmap, holistic program plan, and communication program for our data and AI governance objectives, consumer privacy goals, and regulatory mandates. You will also be accountable to track team KPIs, coordinate intake and backlog management, support our agile initiatives including dependency and risk management assistance; and ensure consistency of execution, quality and adherence to enterprise PMO requirements. 

Objectives of the role

  • Establish a vision, create and maintain a strategic Data and AI Governance Roadmap that holistically addresses data governance, AI governance and consumer privacy rights.

  • Ensure consistency and quality of planning, risk management, KPIs, communication, and delivery across our team, including our Enterprise PMO governance requirements. 

  • Ensure team leadership and stakeholders always have a proactive dashboard with current management information at the program level and appropriate details at the initiative or service level.

  • Facilitate efficient decision making

  • Democratize and maximize the value of MassMutual’s data, analytics and AI assets across all business channels.

  • Achieve industry-leading consumer trust, loyalty and NPS with superior consumer privacy rights including MassMutual’s support for the California Consumers Privacy Act (CCPA).

Daily and Monthly Responsibilities

  • Create and maintain a strategic Data and AI Governance Roadmap that holistically addresses data governance, AI governance and consumer privacy rights.

  • Lead program management efforts to continuously improve MassMutual’s support for the California Consumers Privacy Act (CCPA).

  • Drive and monitor program execution, scope and resource management, risk management, and a robust, multi-audience communications program to ensure transparency, efficient decision making, and predictable delivery.

  • Establish and track quantitative measures of progress, value and risks aligned with our data and AI strategic imperatives. 

  • Produce regular status reports and dashboards at the program level and for key projects in the portfolio.

  • Collaborate and partner with other leaders across our data science and data engineering teams, business channels, law, compliance, enterprise risk, and information security for best practices and execution.

Basic Qualifications

  • Bachelor’s degree in Science, Technology, Engineering or Mathematics.

  • Extensive experience and successful track record establishing and executing complex, strategic, cross-functional technology programs. 

  • Strong project management experience with preference for practical agile tactics and methodologies.

  • Enterprise resource planning and SDLC governance for technology initiatives

  • Experience creating KPIs and using them to manage execution and inform strategy.

  • Excellent communication, problem solving, organizational and analytical skills.

  • Able to work independently.

  • Exceptional influencing abilities across all levels of the organization.

  • Knowledge of data architectures, data modeling, business analytics, and DevOps software development life cycles/toolchains

  • Authorized to work in the USA with or without sponsorship.

Preferred Qualifications

  • Advanced degree preferred (MS, MBA, and JD).

  • Financial services knowledge, including core products, business processes and participants

  • Experience implementing and managing enterprise programs around data management and governance in highly regulated industries

  • Knowledge of methods in machine learning and artificial intelligence

  • Expertise with the following are considered a strong plus: financial industry regulations, GDPR, privacy impact assessments, vendor management, statistical analysis, ML/AI development.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
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    • KotlinLanguages
    • PythonLanguages
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    • D3JSLibraries
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    • Twitter BootstrapLibraries
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    • ExpressFrameworks
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    • Ruby on RailsFrameworks
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    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
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    • SQLiteDatabases
    • TeradataDatabases
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    • Aha!Management
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    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
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    • SendGridEmail

Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

How do you collaborate with other teams in the company?

As a Product Owner, I spend most of my time collaborating with others across different business units. On any given day, I could be spending time brainstorming design concepts of upcoming features with our design team or assisting them with presenting these concepts to outside users as part of our user testing process.

Ryan

Digital Product Owner

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Product Manager

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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