Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Are you an analytics champion with a deep toolset who values helping partners strategize data-driven projects? Do you relish the opportunity to dive headfirst into complex projects and contribute across analytics, strategy and operations? If so, this role is for you!
As a Principal Data Scientist on our Customer Support Services team, you will partner with main business leads, focusing on some of the most exciting challenges Atlassian faces.
Some examples of what you'll be doing:

• Work with teams to improve efficiency in a scaling customer support environment, bringing analytic capabilities and insights to bear
• Develop partnerships with business and operations leaders
• Use compelling data to progress business strategy
• Address challenges, performance bottlenecks and growth opportunities with analytic solutions
• Propose rapid experiments or A/B tests to assess the effect of new strategies or programs, and iterate quickly

Some skills and tools you'll use are:

• Analytics: Statistics, data distributions, summary/aggregation methods, operational metric development, ongoing OKR measurement
• Tools: SQL, Tableau, R / Python
• Collaboration: Confluence, Jira

More about you:

• You've been working with data for 8+ years and have a BS degree in Statistics, Mathematics, Economics, Computer Science or another quantitative field.
• You have experience building business improving analytic solutions and experience using data to influence operational teams.
• You have experience driving analytic projects, engaging with non-technical partners, and leading projects
• You can bridge the gap between business problem and data, and can talk through outcomes and timelines of analytic projects
• To keep pace with our growth you enjoy learning quickly. You can take an ambiguous assignment and move to deliver iterative value. You use multiple tools and methods to find trends and correlations by mining data, and couple that with light-weight tests to prioritize how to progress through complicated problems.
• You are someone who likes to mentor less experienced analysts.
• You love driving strategy, making big changes, and influencing others. You have a history of driving measurable impact in close collaboration with operational colleagues.
• You combine curiosity with critical thinking, and like asking "why" to unravel a seemingly complex problem and get to the cause.
• You know how to gather, document, and interpret requirements; you always know how to ask the 'why' underpinning all requests.
• When you encounter a problem you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and lead ahead.

More about our team:

• We are a growing analytics and project delivery team located in multiple regions across the globe. We challenge each other always to improve our work and ask hard questions. We're direct and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly learning new things.

Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub .