Operations Support Analyst

| Greater Boston Area | Hybrid
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Catalant helps the world’s leading organizations get from strategy to execution faster. Our Platform empowers organizations to work with greater agility to accelerate growth, drive efficiency, and rapidly innovate. 

Trusted by more than 30 percent of the Fortune 100, the Catalant Platform enables business leaders to organize and gain visibility into mission critical work, access and dynamically deploy both internal and external resources, and track the speed, quality, and impact of work to drive better business performance. Access to our robust Expert Marketplace of over 55,000 independent experts and 1,000 boutique consulting firms helps organizations fill in critical capabilities and capacity gaps on high-priority projects. 

Our investors include General Catalyst, Highland Capital, GE Ventures, and Greylock Partners. 

We’re looking for curious, scrappy, talented people with a bias for action to join our team. Your next big thing is already here.



This position’s primary role is to serve the support needs of about 100 sales users in a demanding and results-oriented environment.

This role is expected to solve the majority of cross-functional support cases for the sales organization using a variety of problem solving techniques, while maintaining a high level of stakeholder satisfaction. In this role you will be responsible for identifying, and escalating, questions and issues to the appropriate internal colleagues on an as-needed basis. In this role you can expect to primarily collaborate with stakeholders in sales, finance, legal, product engineering, systems, analytics and operations.

You will receive training on the current ticketing system as well all other technologies, and administrative processes, required to execute the duties of this role. This person will have the opportunity to expand their knowledge across a range of business systems and departments. 


In this role you will:

  • Develop the skills required to be the primary contact for sales related problems and issues for closing deals
  • Perform consistent follow-up with users to ensure complete resolution and user satisfaction
  • Become aware of and enforce sales data guidelines and policies to ensure data integrity, system reliability, and data security while providing essential flexibility to end users
  • Maintain key attributes for deals to ensure a smooth sales and customer experience through systems integrations
  • Assist in the creation and maintenance of Sales training materials
  • Participate in operations projects on a requested and volunteer basis
  • Provide off-hours, weekend and holiday coverage as needed

Qualifications:

  • Possess a results oriented approach to customer service
  • 1-2 years previous corporate experience is preferred
  • Demonstrated interest and aptitude in technology and technical issues
  • Communicate well with customers and members of the team, display a confident and self-motivated approach
  • Strong time management and prioritization skills in a multi-tasking environment
  • Ability to work well in a team environment, support other members of the business operations team as they support our colleagues
  • Ability to be calm and think clearly under pressure
  • Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • SalesforceCRM

Location

Our Boston HQ is in the Seaport neighborhood — an area with a dynamic food scene and many of Boston's emerging tech companies.

An Insider's view of Catalant Technologies

How does the company support your career growth?

Catalant always has my needs and career growth top of mind. There's constant collaboration between my manager, my team, and myself when determining what to work on next to make sure it aligns with both the company's goals and my own career goals. I don't think there has been a time where my growth hasn't been taken into consideration.

Danny

Sr. Software Engineer

How do you make yourself accessible to the rest of the team?

I try to interact with as many colleagues as possible across functions and levels, whether virtually or at events, to learn about their roles and where our paths may cross. I message that while I'm the company lawyer, I'm also happy to get involved in matters unrelated to legal if I can add value or be a sounding board. My door is always open!

Victoria

Chief Legal Officer & Head of People

What are Catalant Technologies Perks + Benefits

Catalant Technologies Benefits Overview

Catalant provides unlimited time off, generous coverage of medical, dental and vision plans, commuter benefits, and lifestyle subsidies.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Catalant hosts weekly all-hands meetings conducted on a hybrid basis for our hybrid and remote employees.
In-person revenue kickoff
Employee awards
Flexible work schedule
Flexible start and end times.
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Catalant offers quarterly wellness days for employees to employees to unplug and recharge.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Virtual coaching services

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