Operations Support Analyst

| Greater Boston Area

Catalant helps the world’s leading organizations get from strategy to execution faster. Our Platform empowers organizations to work with greater agility to accelerate growth, drive efficiency, and rapidly innovate. 

Trusted by more than 30 percent of the Fortune 100, the Catalant Platform enables business leaders to organize and gain visibility into mission critical work, access and dynamically deploy both internal and external resources, and track the speed, quality, and impact of work to drive better business performance. Access to our robust Expert Marketplace of over 55,000 independent experts and 1,000 boutique consulting firms helps organizations fill in critical capabilities and capacity gaps on high-priority projects. 

Our investors include General Catalyst, Highland Capital, GE Ventures, and Greylock Partners. 

We’re looking for curious, scrappy, talented people with a bias for action to join our team. Your next big thing is already here.



This position’s primary role is to serve the support needs of about 100 sales users in a demanding and results-oriented environment.

This role is expected to solve the majority of cross-functional support cases for the sales organization using a variety of problem solving techniques, while maintaining a high level of stakeholder satisfaction. In this role you will be responsible for identifying, and escalating, questions and issues to the appropriate internal colleagues on an as-needed basis. In this role you can expect to primarily collaborate with stakeholders in sales, finance, legal, product engineering, systems, analytics and operations.

You will receive training on the current ticketing system as well all other technologies, and administrative processes, required to execute the duties of this role. This person will have the opportunity to expand their knowledge across a range of business systems and departments. 


In this role you will:

  • Develop the skills required to be the primary contact for sales related problems and issues for closing deals
  • Perform consistent follow-up with users to ensure complete resolution and user satisfaction
  • Become aware of and enforce sales data guidelines and policies to ensure data integrity, system reliability, and data security while providing essential flexibility to end users
  • Maintain key attributes for deals to ensure a smooth sales and customer experience through systems integrations
  • Assist in the creation and maintenance of Sales training materials
  • Participate in operations projects on a requested and volunteer basis
  • Provide off-hours, weekend and holiday coverage as needed

Qualifications:

  • Possess a results oriented approach to customer service
  • 1-2 years previous corporate experience is preferred
  • Demonstrated interest and aptitude in technology and technical issues
  • Communicate well with customers and members of the team, display a confident and self-motivated approach
  • Strong time management and prioritization skills in a multi-tasking environment
  • Ability to work well in a team environment, support other members of the business operations team as they support our colleagues
  • Ability to be calm and think clearly under pressure
  • Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches
Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • SalesforceCRM

Location

Our Boston HQ is in the Fort Point neighborhood — an area with a dynamic food scene and many of Boston's emerging tech companies.

An Insider's view of Catalant Technologies

How do you collaborate with other teams in the company?

We collaborate informally every day via tools like Slack & Google Docs. We also hold monthly sprint reviews, so the whole Catalant team can gain insight into what the product team is doing. Here we celebrate cross-functional wins & shout out individuals & teams involved in launching new features.

Adrya

Product Manager

How has your career grown since starting at the company?

Catalant has been fundamental in my professional development. I was empowered to take ownership over a market segment & help CT grow into the rapid-growth company it is today. I’ve been fortunate enough to take challenges on with a group of highly intelligent, driven, interesting, & fun people.

Madison Klein

Manager, Venture & Growth Stage Business

What are Catalant Technologies Perks + Benefits

Catalant Technologies Benefits Overview

Catalant provides unlimited time off, full coverage of medical plans & generous coverage of dental and vision plans, commuter benefits, and fitness subsidies. We also provide unlimited snacks and free lunch every Friday!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
Promote from within
Mentorship program
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