Operations Analyst

| Somerville

The Role

As the Operations Analyst at MedTouch, you will be a catalyst for improvement across the business. Your natural curiosity about how our business works drives you to uncover new collaborative, cross-team opportunities and make them happen. Your eagerness to learn every facet of new platforms, savviness with numbers and your ambition to build strong, trusted relationships makes you an indispensable piece of how MedTouch grows.

You will:
Administer Our Systems + Improve Process to Enable Growth

  • Learn to expertly navigate our CRM (Salesforce) and project management systems (FinancialForce).
  • Be a connector—building relationships across departments and locations—and grow to become a trusted advisor on process decisions.
  • Be a trusted resource in our CRM and project management systems and help various teams utilize the full benefit of our tools.
  • With a critical eye, enable our project managers and sales team to accurately forecast and track their projects and sales.
  • Train a growing number of new hires on the tools and processes you own to ensure continued understanding of best practices.
  • Deliver results on some of the organization’s most challenging growth opportunities, such as resource planning, automating processes, and enhancing a culture of feedback.
  • Assist the facilitation of project debriefs, a key source of learning from our completed projects.
  • Incorporate a strong thread of change management thinking into everything you do.

Sustain + Refine Our Business Metrics

  • “Tell the story of the business” by reporting on key business metrics for decision-makers ranging from managers to leadership and board of directors.
  • Develop new business performance analysis in areas like financial metrics, project performance, and strength of sales pipeline.
  • Own enterprise-level operational forecasting through measuring the sales pipeline against available resources.

The Fit

This job is just right if you have:

  • Completed a Bachelor’s Degree in a relevant discipline (Engineering, Science, Management and beyond).
  • 1-3 years of experience in an analytics-focused role.
  • An interest in learning and mastering Salesforce.
  • A desire to make a big impact on a growing business.
  • Curiosity that drives you to understand how complex things work.
  • The confidence required to accept and ask for feedback.
  • A logical and analytical mind, unafraid of solving the unsolvable.
  • An impressive amount of reliability and, “I got this”.
  • Skill with numerical analysis and back-of-the-envelope calculations.
  • Previous experience with Excel.
  • An appreciation for people and terrible habit of smiling.

Bonus Points

  • Advanced Excel knowledge: you really know your way around.
  • Previous experience with business intelligence (Tableau), CRM (Salesforce), or enterprise project management systems.
  • Previous experience in a consulting role.

What We Can Offer You

  • Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options and matching.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • vue.jsLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • DrupalCMS
    • SitecoreCMS
    • SalesforceCRM
    • MailChimpEmail

Location

We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!

An Insider's view of MedTouch

How would you describe the company’s work-life balance?

This job has not only allowed me to grow my career but has allowed me to be a great parent as well. I can be there for my children and still be a success!

Amy

Account Director

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.

Joe

Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.

Kasie

Manager of Delivery

How do you make yourself accessible to the rest of the team?

One key to our team’s success is open communication. I find that being accessible in person and responsive to texts and emails makes everybody’s day smoother and helps create the best outcomes for our clients. I commit to acknowledging receipt of texts and emails within an hour, even if the message is that I’ll get to the request at a later time.

Stu

Director, Digital Marketing + Office Director

What’s the vibe like in the office?

You can tell how devoted every team member is to the mission. My teammates are excellent examples of what “go-getters” and self-initiators are and they can be utmost professionals as well as creative and fun to work with

Chandra

Principal Strategist + Account Director

What are MedTouch Perks + Benefits

MedTouch Benefits Overview

We offer competitive medical, dental, and vision benefits for all employees. Investing in our team's future, we provide 401k matching and career development through education stipends, manager training, and lunch + learns. We also enjoy many events together: celebrating holidays, team-building activities, and an entire week in September set aside to honor the unique contributions of our team members and celebrate all that we've been able to accomplish together. Celebrate People Week is an epic and highly-anticipated week each year!

Culture
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We embrace team members in all seasons of life! Recognizing that our people have lives beyond just the work day, we’re open to part-time or flexible schedules for the right role and person.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $500-$1,500 annually for continuing education.

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

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