MassMutual
We help people secure their future and protect the ones they love.
Boston, MA
Hybrid

New Business Suitability Consultant

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The Opportunity

We're growing and our clients deserve the best. As a New Business Suitability Consultant you will conduct back-office review and firm-acceptance of Broker Dealer New Business submissions. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

The Team

This role is part of MML Investor Services (MMLIS) and will be a key member of the department. The team reviews internal and external firm paperwork and provides high level of customer service regarding suitability of transactions and documents according to requirements and regulations.

The Impact

As a New Business Suitability Consultant you will conduct full suitability review according to guidelines and FINRA regulations. This role will effectively communicate status and issues and provide guidance and education to field personnel regarding regulations and requirements.

Key responsibilities of the role include:

  • Conduct back-office review and firm-acceptance of New Business submissions of Variable Universal Life and Group Retirement Plan submissions and may include Corporate RIA accounts, Brokerage accounts, Options accounts, 529 plans, and annuities.

  • Perform full suitability review to appropriate SEC guidelines and FINRA rule 2330.

  • Determine root cause of issues, provide solutions, and resolve matters independently without management supervision.

  • Assume full ownership of escalated cases; consult appropriate resources and identify customer focused resolutions compliant with regulatory guidelines.

  • Acquire and maintain expert level knowledge of all products.

  • Must demonstrate and leverage superior communication skills to influence and educate field and home office personnel.

  • Work collaboratively with aligned Regional Supervisory Director, Field Support Consultant, and Manager to identify and address training gaps and/or trends.

  • Consistently identify and report to management on trending and risk mitigation measures

The Minimum Qualifications

  • FINRA Series 7 at time of application.

  • FINRA Series 24 to be obtained within 90 days.

  • FINRA Series 4 and 53 to be obtained within one year (If the Series 7 was obtained after 11/7/2011 the Series 52 is then a prerequisite for the Series 53).

  • 3+ years experience determining suitability for financial transactions.

  • Superior customer service skills.

  • Excellent interpersonal skills; team player, self-motivated; patient demeanor; approachable style

  • Extensive working knowledge or ability to learn the following systems: National Financial Services's Unified Account Opening, NFS BPM, Envestnet's ENV2 platform, Automated Work Distributor (AWD), Streetscape, Fidelity Brokerage System Interface (FBSI), Minningham and Oelrich (M&O), Caesar, DST Vision, Filenet, Imaging -Search, Polaris, Fieldnet, QUEST.

  • Strong organizational and time management skills essential.

  • Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

The Ideal Qualifications

  • Ability to work in a fast paced, ever changing environment.

  • High degree of ownership and sense of urgency.

  • College degree preferred with a concentration in business or finance.

  • Passion for embracing business process improvement opportunities.

  • High aptitude for effective problem resolution.

  • Must be able to think independently and tactfully challenge the opinions of others.

What to Expect as Part of MassMutual and the Team 

  • Regular meetings with the MMLIS New Business Team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

#LI-CR24


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity. https://www.massmutual.com/about-us/corporate-responsibility/foundation
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employees can either attend the in-person all-hands meeting, watch live via Zoom, or watch the recording. All employees are invited to submit questions.
Employee awards
Flexible work schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Remote work program
In addition to two remote days per week, MassMutual offers employees four full remote weeks of their choice per year.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental insurance
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision insurance
Health insurance
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Our general medical travel benefit covers abortion-related travel.
Financial & Retirement
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) matching
Performance bonus
Charitable contribution matching
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous parental leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Family medical leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Company sponsored family events
MassMutual offers many opportunities for family events, from group volunteer experiences and chances to attend Red Sox games to business resource group-sponsored outings like annual pride parades.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid volunteer time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid holidays
Paid sick days
Occasional illness: up to 5 days per calendar year.
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
320 hours of caregiver leave to take of loved ones when it matters most.
Office Perks
Commuter benefits
Free daily meals
Free snacks and drinks
Some meals provided
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
MassMutual's wellness wallet is a stipend available to all employees, and can be used for myriad wellness-related purchases, including home-office purchases.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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