Network Analytics Manager
ABOUT AGERO:
As the B2B category leader, Agero works with the most well-known automotive and insurance brands to transform the entire driving and vehicle ownership experience with next generation services and technology: from roadside assistance to accident management, connected vehicle to consumer affairs, and more.
Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are served by Agero. We handle over 12 million vehicle disablement events annually, serving 115 million drivers across the U.S.
It’s not just a job, it’s a mission to make driving safer, smarter and more enjoyable for everyone.
POSITION SUMMARY:
As a team of one, you’ll provide complex and detail-oriented financial, business and data analysis and evaluation for the Network Operations team to increase the value of data generated. Develop new analytical processes designed to improve performance and productivity. Creates new business processes geared toward lowering operating costs and increasing customer satisfaction. Centralizes the data collection and distribution of all performance related data, educating all levels of the management team. Participates in internal process improvement initiatives.
KEY OUTCOMES
- Create a library of ad hoc report formats designed to meet the specific needs of the team.
- Mine current performance data to discover opportunities for operating teams to drive significant efficiencies and cost reduction
- Create analytical monitoring capabilities and early detection notification against KPIs
- Build predictive modeling to guide the operational teams action
ESSENTIAL FUNCTIONS:
- Collect, manipulate and analyze data related to network operations
- Prepare reports, in the form of graphs, charts, dashboards and/or other visualizations to clearly detail results
- Designs and maintains an automated reporting portal via the company intranet to distribute reports and other information.
- Applies complex statistical process control theory to business practices and proactively identifies opportunity for process improvement.
- Conduct tests and pilots for process change as a result of analysis and communicates the results and recommendations to all areas of management
- Enhances current and develops new standard reports for data that’s meaningful.
- Models business data structures
- Presents analytical results to team members and coaches them in their use.
- Teaches analytical techniques to network team and cross functional members of the organization.
KNOWLEDGE SKILLS & ABILITIES
EDUCATION: College degree or equivalent work experience.
EXPERIENCE: 3 years related business/financial analysis experience. 1 year of project or supervisory/management experience. Relational database experience and strong statistical and critical thinking skills. Financial modeling, project management, and strong analytical, presentation, and persuasion skills.
SKILLS: Outstanding customer service skills and strong desire for direct customer interaction. Excellent verbal and written communication skills.
WORKING RELATIONSHIPS: Interacts with both internal and external clients and customers in clear and concise manner.