Model Operations Analyst Special Projects
Headquartered in the Boston area, Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day.
At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers and lives of our employees. Come join our growing team!
The model operations analyst (special projects) will perform automation configuration updates to QA, UAT, and Production environments with specific priority given to special access projects. The updates will also require skills in call analysis triage. The successful candidate will be expected to configure and enable new or updated automation to an application and collect call samples to identify trends or problems to be fixed in future updates. When not actively working on the special access projects, they will be expected to perform automation performance analysis, complete transcriptions, and generally assist the model operations team with new automation or new model builds for regular client applications at Interactions.
Essential Job Functions*:
Pull samples of production calls from database
Review production call samples
Communicate with model operations and model developers regarding results of analysis or problems
Transcription assistance for continuous improvement
Enabling or changing automation configurations in all environments (QA/ UAT/ Production)
Coordinating and communicating with release team to enable automation changes in production
Assisting model operations team with internal projects and tasks
Proficiency in English and Spanish
Job Skills:
Required:
US Citizenship required
Fluency in English and Spanish required
Proficiency in using Excel
Desired Skills:
Ability to use database query language (SQL)
Familiarity with remote terminal operation
Familiar with Interactions Intent Analyst tools
Familiarity with Interactions Web Management application (Call triage, ASR Manager)
Linux command shell experience