Manager of Strategic Initiatives at Formlabs

| Somerville
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To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

We're looking for top-tier operations and business talent to be a key leader in the Global Services team to help continue to drive the Formlabs growth engine. This person will work on a variety of strategic projects that maximize customer retention and lifetime value and enhance our operational discipline across the post sales experience.

If you are a highly-motivated individual who can quickly understand new problems, develop solutions, and make an impact, we want you as our Services Manager of Strategic Initiatives

The Job:

  • Lead analytical, operational and strategic projects that help our install base grow. 
  • Be thought leader and advisor to Head of Global Services and Chief Business Officer to drive growth and exceed targets. 
  • Propose and execute programs that maximize customer retention and lifetime value and enhance our operational discipline in partnership with services management.
  • Partner with services management to strategically manage the customer lifecycle, identify opportunities for process improvements, and maximize lifetime value. 
  • Foster an environment of continuous improvement that improves customer outcomes and reduces inefficiencies. Projects may vary but can include:
    • Services product and delivery optimization
    • Optimize deployment of services personnel and productivity. Redesign the team structure, roles and progression to align current organization with the new products and verticals we are driving
    • Help develop / share best practices and standard procedures that maximize customer success
    • Evaluate technologies that can improve customer outcomes and services productivity
  • Be a leader within the customer facing team, develop the skills and relationships to enable you to engage and jump into new interdepartmental projects as they emerge. 

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

You:

  • Take initiative to drive core business outcomes
  • Analysis with large data
  • Leadership (can influence and get buy-in directly and indirectly) and can grow into managing a larger team within and outside of a customer-focused organization.
  • Communication: Excel at organization and communication, and working cross-functionally
  • Are an independent thinker who can see and accomplish whatever needs to be done
  • Embrace change and excel in an evolving environment
  • Want to train be a future leader in the company

Bonus Skills (Optional): 

  • Are familiar with Salesforce and other service management tools (call center, workforce management)
  • Worked in services or in collaboration with services before

Our Perks:

  • Flexible vacation
  • Premium coverage for medical, dental, and vision plans
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • IllustratorDesign
    • PhotoshopDesign
    • SolidWorksDesign
    • AsanaManagement
    • Google DriveManagement
    • JIRAManagement
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • GongCRM
    • MarketoLead Gen

Location

35 Medford St. Suite 201, Somerville, MA 02143

An Insider's view of Formlabs

What’s the vibe like in the office?

Culture is extremely important at Formlabs. With now over 400 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t too difficult!

Meagan

Rebelo

What projects are you most excited about?

Everything we produce is an ongoing project. A big focus for us has always been to relentlessly improve upon our existing products. We release regular updates to our software, printer and materials - keep an eye on our blog to see all the exciting things we have planned for the coming year!

Formlabs

Formlabs

How does the company support your career growth?

Formlabs has a fairly flat organizational structure, so there is a relatively low barrier to taking on projects outside of your job scope and trying to grow into a new role.

Annie

Hughes

What is your vision for the company?

We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.

Formlabs

Formlabs

What are some social events your company does?

We regularly have people organizing everything from whiskey tastings to ice climbing. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of our internal “clubs," we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons . . .

Alyce

Currier

What are Formlabs Perks + Benefits

Formlabs Benefits Overview

We invest in our people. That's why we provide flexible vacation, generous premium coverage for medical, dental, and vision plans, paid parental leave, commuter benefits, and unlimited 3D prints. We are committed to offering a holistic benefit package to support you inside and outside the office.

Culture
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Inclusive of expandable partner benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Catered lunches 3x per week, unlimited snacks, office pets, 100% healthcare coverage, regular presentations and technical talks, Form Clubs for anything and everything.. CoffeeLabs, WhiskeyLabs, PaintLabs, GameLabs, FilmLabs, the list goes on. A culture that welcomes you into your FormFamily from Day One.

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