Manager, Data Analytics
DESCRIPTION SUMMARY:
Provides complex and detail-oriented financial, business and data analysis and evaluation for assigned department to increase the value of data generated. Creates new business processes geared toward lowering operating costs and increasing customer satisfaction. Centralizes the data collection and distribution of all performance related data, educating all levels of the management team with regards to a data driven, and critical thinking-statistical process control management approach. Participates in internal process improvement initiatives. Manages business analyst within function
COMPETENCIES:
- Strategic Thinking
- Business or Technical Acumen
- Decision Making
- Planning
- Focus on Results
- Continuous Improvement & Innovation
- Building Talent/Inspiring Motivating/Rewarding/Diversity & Inclusion
- Interpersonal Communication
ESSENTIAL FUNCTIONS:
- Prioritization and technical planning for all team projects.
- Managing current analyst on staff.
- Develops new analytical processes designed to improve operating costs and client satisfaction.
- Designs and maintains an automated reporting portal via the company intranet to distribute reports and other information.
- Applies complex statistical process control theory to business practices and proactively identifies opportunity for process improvement.
- Leads tests and pilots for process change as a result of analysis and communicates the results and recommendations to all areas of management
- Serves as an internal process improvement expert by ensuring consistency in data analysis methodologies and sharing of best practices.
KNOWLEDGE, SKILLS AND ABILITIES:
EDUCATION: Bachelors degree in STEM (Science, Technology, Math, Science) discipline, Masters preferred.
EXPERIENCE:
- 4-6 years related business analysis experience.
- 2+ years managerial experience.
SKILLS:
- Expertise with SQL
- Experience with Business Intelligence Platforms (Sigma, Tableau, Looker)
Python coding experience
A/B testing experience
Outstanding customer service skills and strong desire for direct customer interaction.
Excellent verbal and written communication skills.
WORKING RELATIONSHIPS:
Interacts with both internal and external clients and customers in clear and concise manner.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO
ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE
DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.