Lead Data Scientist, Customer Domain

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About Vistaprint:

We are Vistaprint, a member of the Cimpress family (NASDAQ: CIMPR), the world leader for mass-customized marketing products, serving almost 20 million small and medium sized businesses locally in 20+ countries. Working across the globe in a truly international team, we are shaping the digital revolution in printing and mass customization. Over the past 25 years, we grew from startup to $2.75 billion in annual revenue and are confident that we still have a huge, multi-year growth opportunity ahead of us. Our confidence is driven by two primary factors: firstly, ~80% of the market segment for small businesses’ marketing materials is still served through traditional offline channels, often lacking the convenience and cost advantages from greater scale that we can offer our customers. Secondly, there is a significant opportunity to accelerate our activity in adjacent product segments such as packaging, apparel, signage, or corporate line of business accounts. We are a profitable business with an entrepreneurial mindset, and throughout our history we have proven our commitment to investing for long-term horizons.

 

Since our inception, Vistaprint has sought to disrupt our market and to build a transformational and enduring business. Over the past 20 years, we’ have reinvented ourselves frequently in service of this mission. Change is in our DNA.

 

Opportunity:

It is an exciting time to join Vistaprint as our founder, Robert Keane, recently stepped back in to lead Vistaprint as CEO and, is building out a new executive team. Together with all employees, we are renewing the company’s focus on delighting customers, fostering an entrepreneurial culture and accelerating our world-class capabilities.

 

At Vistaprint, we believe that everything we do has a lasting impact on our customers and on each other. It begins and ends with a passion for helping our customers succeed. To give them our best, we empower our team with the autonomy they need to make smarter decisions and pursue higher value. We thrive on exploration, collaboration, and helping every customer grow their business beyond imagination. Fueled by technology and innovation, we are so much more than business cards.

 

Putting Your Expertise to Work

 

As an expert in the customer domain, you will create data-driven segmentations, develop cutting edge algorithms, curate predictive and descriptive customer features, and provide expert insight to increase our understanding of customer behavior and needs.   You’ll partner with business stakeholders to define problems and develop models to inform all aspects of our customer-driven business.

 

You will join a community of Data Scientists in our Data and Analytics (DnA) organization, working alongside business analysts, technologists, data engineers, and business stakeholders to solve critical challenges and help us maintain our customer focus.  You’ll seek ways to improve, communicate openly, and be an active problem-solver. Throughout the design, development, and delivery stages you will surprise yourself with new levels of professional and personal growth. 

 

Essential Functions

 

  • Engage with stakeholders to consult around analytical project requirements, define success metrics, explain methodologies and results, and negotiate deliverables.
  • Build new models, segmentations, and algorithms; as well as analyze pre-existing data products, provide suggestions on how to evolve, and improve their efficiency and effectiveness.
  • Deliver a range of custom Data Science projects that may include Customer Propensity Modelling (churn, acquisition, next product); Customer Lifetime Value; Share of Wallet; Hypothesis Testing; the list goes on. 
  • Contribute to a customer platform which makes available a set of predictive and descriptive data point which will be consumed in a broad set of data products (predictive models, reports, and visualizations).
  • Materially contribute to a roadmap making customer data products a core capability at Vistaprint

 

 

Skills and Experience We’re Looking For:

  • Ph.D./M.S. in Computer Science, Machine Learning, Statistics, Operational Research or related quantitative field (Ph.D preferred) 
  • 5+ years of advanced machine learning and modelling experience; 2+ years of experience in the customer domain (which may include segmentations, customer LTV, and propensity models) 
  • Extensive experience in model development, model validation and model implementation for large-scale applications
  • Excellent programming skills in SQL and Python or R
  • Strength in clarifying and formalizing complex problems
  • Excellent problem-solving skills
  • Ability to convey mathematical results and concepts to non-science stakeholders
  • Communicating and managing work in a cross-functional environment

 

Considered as a plus:

  • Spark, Java, Scala
  • S3, Azure, Databricks
  • Bayesian Statistics
  • Experience using standard libraries (scikit-learn, MLlib, TensorFlow, MXNet, PyMC3)
  • Agile working methodology
  • Relevant work in an e-commerce environment
  • Experience mentoring or managing junior scientists

 

And a few reasons you will love it:

  • We will give you the chance to learn from some of the best global talents in this field. You will grow with us and we will make every effort to support your professional development.
  • You’ll love your colleagues and teammates. You will work with people who are as energetic, smart and driven as you are. We’ve got an amazing team and we thrive off each other – you’ll thrive too.
  • You’ll have the opportunity to make a difference. You will be working on projects that can have a real impact on decisions & results – we are a very data-driven company and Data Science is a massive driver of Vistaprint’s innovative outlook.

 

Equal Opportunity Employer

 

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, we strive to do more than the law requires.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AWSDatabases
    • SmartsheetManagement
    • OutlookEmail

Location

Vista is a Remote-First organization with ability to hire in over 17 countries globally!

An Insider's view of Vista

How would you describe the company’s work-life balance?

Moving to a remote-first environment has really helped my work-life harmony, (having three children under the age of 8 can be a challenge in itself!) and as an award-winning company for flexible, remote work I was drawn to want to be a part of this.

Craig Fish

Channel Marketing Manager

What projects are you most excited about?

Vista is building an awesome new website using world class microservices architecture, working on many innovative and challenging projects and building a variety of data products. We are a very agile company and work in teams of data product owners, data scientists and data engineers. We are consistently improving ourselves and data products.

Dorina Alimadhi

Lead Data Engineer

How does the company support your career growth?

I have recently taken up a new role in Brand Activations, having worked in Marketing for two years at Vista. Remote-first removed so much pressure from the process. Asynchronous and remote work has also helped me remain in work while having a baby. Without remote-first, I would have felt more pressure to leave work to be the primary caregiver.

Stephanie Tzortzis

Program Manager, Brand Activations

How do you make yourself accessible to the rest of the team?

My favorite session of the week is the open office hours. On Thursdays, I set up a two hour meeting where I sit on our video call platform so my team can drop in and out whenever they want to is they need to have a chat with me.

Chris Goldson

Channel Marketing Manager

What is your vision for the company?

My vision as CDO is to transform Vista into one the world’s most iconic DnA-driven companies. We want all of Vistaprint to think of data like water: easily accessible, inexpensive and vital to our wellbeing. To turn this into a reality, we need to significantly grow our team massively over the next year.

Sebastian Klapdor

Chief Data Officer

What are Vista Perks + Benefits

Vista Benefits Overview

Vista strives to provide competitive compensation and benefits programs. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with flexibility to meet our team member's changing needs. Benefits include a generous medical, dental and vision plan. It also includes Flexible Spending Accounts, HSA, Commuter benefits, 401 k Plan as well as paid time off programs (volunteering, sick leave, PTO and flex time)

Culture
Volunteer in local community
Two days per year where team members can volunteer at a charity of their choice
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Vista provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vista employees can contribute up to $2700 annually to their FSA.
Disability insurance
Short-term Disability insurance covers 100% of annual salary
Dental insurance
Our dental plan covers up to $2000 per member/ year
Vision insurance
The vision benefits plan covers $175 for glasses/year
Health insurance
Vista offers 3 seperate health plan options through Bluecross Blueshield of MA
Life insurance
Life insurance is equal to 2 times an employee's annual salary upto a maximum of 400,000
Pet insurance
Employees have the option to pick up discounted pet insurance through Nationwide
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Vista 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) matching
Vista provides employees with a 401(k) matching plan managed by [provider]. We match 50% of contributions up to 3% of an employee's annual gross pay.
Performance bonus
Charitable contribution matching
Team members are eligible for matching contributions upto $500/ year
Child Care & Parental Leave Benefits
Childcare benefits
Vista provides Backup child care assistance.
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Vista also provides 4 weeks of leave for the secondary caretaker.
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vista sponsors an annual take you child to work day which is a highlight for employees and their families.
Vacation & Time Off Benefits
Generous PTO
Vista employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid volunteer time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical after their first 5 years of working at the company.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Team members can use pre-tax dollars for their transit/commuter parking needs
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Happy hours are hosted Once every two weeks.
Onsite office parking
Fitness stipend
BCBSMA members are eligible for upto $150 reimbursed annually.
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Vista offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $5250
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

“The VistaBreak” is one of the most prized benefits we offer our employees. This four-week paid sabbatical was originally established to grant some well-deserved time off to loyal employees when they reach their 5-year tenure. What could you do with an extra month of paid time off?

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