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Junior Business Analyst

| Somerville

As a Junior Business Analyst at MedTouch, you will support our Business Analyst team, clients, and work cross-functionally on a variety of projects. This opportunity is destined for a technical jack/jill-of-all-trades who thrives on variety and can fearlessly bridge the gap between business and web development. This job requires puzzle solving, creativity and a constant desire to learn.

The Role

You will:

  • Triage all reported issues, determine a resolution, and either fix the issue in the system, or prepare the information for our implementation teams to fix.
  • Prepare service item request estimates with all the necessary information and details.
  • Assist with writing requirements and training documentation.
  • Configure settings within Sitecore and Drupal CMS.
  • Support the Business Analyst team, clients, and assist with multiple projects.
  • Work cross-functionally with our project management, development, QA, and account director teams to answer and solve questions within JIRA.
  • Review implementations, ensuring a perfect match to the original scope and requirements.
  • Work independently on small to medium ad-hoc projects like refreshing a homepage, reconfiguring a doctor profile, etc.
  • Identify best practices/areas for enhancement in our product; understand client/user pain points.
  • Contribute to the ultimate success of the team by constantly searching for opportunities to improve.

The Fit

You may be a perfect fit if you have:

  • A completed B.S or B.A in a similar or related field.
  • 1-3 years of experience as tech support, a product owner, QA, or a project background.
  • Worked with a variety of internal teams and managed client requests.
  • Excellent troubleshooting skills: you know how to identify issues and determine a resolution or next step.
  • Clear and detailed communication skills, both in writing and over the phone.
  • Demonstrated ability to problem solve, learn quickly, and independently.
  • Experience working on a variety of tasks in a fast-paced environment.

Bonus Points

  • Experience writing requirements and training documentation.
  • Sitecore, Drupal, or other CMS experience.

What We Can Offer You

  • Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options and matching.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • vue.jsLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • DrupalCMS
    • SitecoreCMS
    • SalesforceCRM
    • MailChimpEmail


We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!

An Insider's view of MedTouch

How would you describe the company’s work-life balance?

This job has not only allowed me to grow my career but has allowed me to be a great parent as well. I can be there for my children and still be a success!


Account Director

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.


Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.


Manager of Delivery

How do you make yourself accessible to the rest of the team?

My goal is to provide insight & help my team process through issues that arise. This enables each person to own the solution, while also empowering them to be more confident handling similar client matters moving forward. Being an available resource for the team rather than simply providing the “right” answer makes us a stronger team together.


Vice President of Client Services

What’s the vibe like in the office?

You can tell how devoted every team member is to the mission. My teammates are excellent examples of what “go-getters” and self-initiators are and they can be utmost professionals as well as creative and fun to work with


Account Director

What are MedTouch Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $500-$1,500 annually for continuing education.

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

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