As a Junior Business Analyst at MedTouch, you will support our Business Analyst team, clients, and work cross-functionally on a variety of projects. This opportunity is destined for a technical jack/jill-of-all-trades who thrives on variety and can fearlessly bridge the gap between business and web development. This job requires puzzle solving, creativity and a constant desire to learn.

The Role

You will:

• Triage all reported issues, determine a resolution, and either fix the issue in the system, or prepare the information for our implementation teams to fix.
• Prepare service item request estimates with all the necessary information and details.
• Assist with writing requirements and training documentation.
• Configure settings within Sitecore and Drupal CMS.
• Support the Business Analyst team, clients, and assist with multiple projects.
• Work cross-functionally with our project management, development, QA, and account director teams to answer and solve questions within JIRA.
• Review implementations, ensuring a perfect match to the original scope and requirements.
• Work independently on small to medium ad-hoc projects like refreshing a homepage, reconfiguring a doctor profile, etc.
• Identify best practices/areas for enhancement in our product; understand client/user pain points.
• Contribute to the ultimate success of the team by constantly searching for opportunities to improve.

The Fit

You may be a perfect fit if you have:

• A completed B.S or B.A in a similar or related field.
• 1-3 years of experience as tech support, a product owner, QA, or a project background.
• Worked with a variety of internal teams and managed client requests.
• Excellent troubleshooting skills: you know how to identify issues and determine a resolution or next step.
• Clear and detailed communication skills, both in writing and over the phone.
• Demonstrated ability to problem solve, learn quickly, and independently.
• Experience working on a variety of tasks in a fast-paced environment.

Bonus Points

• Experience writing requirements and training documentation.
• Sitecore, Drupal, or other CMS experience.

What We Can Offer You

• Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
• Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
• 401(k) plan options and matching.
• Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
• Flex spending account for out-of-pocket medical expenses.
• Dedicated budget for individual and team training and education purposes.
• Company sponsored charity opportunities.
• Seriously awesome people to work with and an employee happiness budget.