Onapsis is rapidly expanding, achieving record growth year after year. We are seeking passionate contributors who thrive in an open and collaborative environment.

Onapsis protects the applications that run the global economy. Only Onapsis delivers a next-generation platform for protecting mission-critical applications by providing the actionable insight, change assurance, automated governance and continuous monitoring capabilities required by cross-functional teams to discover risk, optimize workflows, control change and automate reporting. Onapsis’s holistic approach empowers enterprise organizations to embrace and accelerate SAP and Oracle E-Business Suite modernization, cloud and mobility initiatives, while keeping their ERP, CRM, PLM, HCM, SCM, BI and cloud-based mission-critical applications protected and compliant.

Headquartered in Boston, MA, and with regional offices in Heidelberg, Germany and Buenos Aires, Argentina, Onapsis proudly serves more than 300 of the world’s leading brands and organizations, including many of the Global 2000. For more information, connect with us on Twitter or LinkedIn, or visit us at https://www.onapsis.com.

This role will act as the Support organization's subject matter expert on all Oracle related support items and serve as the primary escalation point on advanced requests. Working closely with the Technical Support Engineers, The OCI Specialist will lead troubleshooting efforts related to customer-facing Oracle security issues. As needed, the OCI Specialist will be tasked with leading customer-facing virtual troubleshooting sessions. As such, they must be able to clarify and articulate the issues / responses between the customer and the various support levels and internal technical teams. This position reports to the Director of Technical Support.

Key Activities and Responsibilities:

Act as team subject matter expert on Oracle related support items
Lead troubleshooting efforts related to Oracle security issues
Function as escalation point on advanced ERP related requests
Lead ERP security best practice training sessions
Document technical findings for both customers and Support Engineers
Have good customer service skills and see technical problems through to resolution
Analyzing call logs to spot common trends and underlying problems
Able to articulate “bugs” to Product Management
Work well across all departments, including Customer Experience, Product Management, Engineering and Sales

Required Skills and Aptitudes:

Bachelors in Technical Discipline or equivalent experience
5+ years experience working with Oracle business applications
2+ years experience in an application administrator role
2+ years of technical engineering and/or services and support
Strong knowledge of Oracle Cloud Infrastructure (OCI)
Strong knowledge of Oracle Architecture
Strong knowledge of networking protocols
Practical experience in networking (TCP/IP, Ethernet, protocol stacks)
Practical experience in Operating System fundamentals (Unix and Windows platforms)
Excellent soft skills - Strong customer management skills
Excellent communication skills – ability to effectively communicate with customers, team members and management
Ability to work independently with limited oversight

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