Our Opportunity:         

Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity compel you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? If yes, you’ve landed on the right role. 

The Chewy E-Commerce Analytics team is looking for an experienced eCommerce Analyst to support our product team(s) in Boston, MA. In this role, you will work closely with the Product, UX, Marketing, Merchandising and Business Intelligence teams to: 

• Develop keen understanding of customer onsite/in-app behavior 
• Build dashboards and reports, provide ad-hoc analyses and insights for improving customer experience and conversion rate 
• Use analysis and insights to inform the customer experience roadmap

We’re looking for a self-professed data geek who cares deeply about the customer experience and thrives in a fast-paced environment. You are comfortable blazing your own path and operating in a highly ambiguous environment. You’ll have the ability to make a significant contribution to Chewy’s success and the satisfaction of directly seeing the results of your work. 

What You’ll Do:

• Closely examine customer traffic, browsing and purchase behaviors by developing the deepest understanding of business metrics
• Conduct deep dive analysis on customer pathing and other website and mobile app interactions to optimize site experience
• Use available tools and data (Snowflake, Python, Google Analytics, Tableau, etc.) to construct, maintain, distribute and enhance dashboards and reporting
• Ensure analytics implementation provides crystal-clear visibility into the impact and the value of new features and functionality
• Build insights and create recommendations via written and verbal communications that can be understood by a broad audience
• Establish & maintain strong relationships with key stakeholders
• Recommend and help run and analyze A/B tests on new features/content

Who You Are:

• You’ve worked in E-commerce or the digital analytics field at an online retailer or digital agency or equivalent experience with exposure to web data
• Deep experience working with clickstream analytics tools (Google Analytics, Adobe Analytics, etc.)
• Proven ability to perform in-depth analysis, synthesize results, report and present strategies and make recommendations to business and technical audiences
• Motivated self-starter, comfortable operating in a highly ambiguous environment with little direction 
• You have a deep understanding of web analytics data collection, experience working with developers to define requirements, implement code & validate data
• You’re an Excel guru. You can manipulate data, you’re a wiz with advanced formulas & you can build a macro like it’s nothing
• You have experience writing and tuning SQL queries and knowledge of relational databases (we’ll quiz you on this!) 
• Solid understanding of statistical testing and validation of significant differences

Bonus:

• Experience with Tableau (or similar data visualization tools), Python, and A/B testing
• Bachelor’s, Master’s or advanced degree in a quantitative, marketing or technical field 

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com
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