In this position as the Director of Data Quality Management you will lead an organization responsible for the quality of customer data throughout the entirety of our data pipeline. From initial data receipt through to ongoing maintenance, you and your teams will be responsible for evaluating, identifying issues and managing resolutions for the quality and integrity of the wide breadth of healthcare data that our customers use on our population health platform. You will have the opportunity to build an organization that contains multiple teams and will expand in size and scope over time as our products, customers and technology continue to expand.

What Success Looks Like...

In 3 months

- Evaluated and understood current state of data management within the organization

- Worked with other leaders within the organization to expand upon the data quality vision for the company

- Developed understanding of our customers’ data needs to be successful in value-based care and the Arcadia approach to supporting our customers in this model

In 6 months

- Beginning to enact vision for management and monitoring of customer data quality

- Put in place SOPs and SLAs for how the Foundational Data Management organization manages data, interacts internally and externally and responds to customer focused issues

- Imprints a culture within the organization that is reflective of your values as a leader

In 12 months

- Established best in class organization focused on the success of our customers that includes strong internal processes and KPIs that measure team successes and failures with ability to adjust quickly to market and customer needs

- Worked with leadership team to establish multiple teams within your organization with proper focus, goals, mission, management structure and vision for continuing to drive improvement on internal processes and external performance

-Transferred your deep healthcare data knowledge to others within the organization so that you are surrounded by a crew of healthcare SMEs

Role & Responsibilities

• Grow and manage a multi-tiered organization of who are responsible for having a deep understanding of our customers’ data and helping them use it to be successful on the Arcadia product suite
• Teach, mentor and build the industry knowledge and technical skill set of the members of your organization to be top talent within the healthcare space
• Work with an internal cross functional team to organize, prioritize and manage the implementation of hundreds of data feeds annually across our national client base
• Serve as the escalation point for internal and external escalation for data quality issues
• Partner with our product management and engineers to continue to build on our existing tools and processes to provide additional efficiencies for internal process and higher level of service to our customers
• Serve as a thought leader within the organization and in the industry for healthcare data
• Support the sales and account management teams in data focused discussions and strategy sessions

What you'll have

• 10+ years experience with healthcare data analysis or ownership with a history of organizational leadership
• Proven capability to identify, incubate, grow and retain top level talent
• Experience in building an organization that is based on a vision and mission
• Experience in driving organizational improvement over time including identifying organization goals, developing and tracking KPIs, and instituting positive organizational changes
• Expertise in value based care data sets (Adjudicated Claims, EMR/Clinical data, SDOH etc)
• Fluency in a number of healthcare data protocols including HL7, EDI X12, claims adjudication process and FHIR
• Proven track record of solving and helping others solve complex data integration challenges
• Significant experience with cross functional internal and external teams with success in solving challenging problems as a part of a team
• A tireless and relentless approach to customer satisfaction
• Be an unwavering force for good within the organization and continue building of the supportive and innovative culture 

What you get

• Opportunity to be a part of a mission driven organization focused on helping provider organizations change the way they provide care to their patients
• Ability to lead an organization that plays a critical role in the success of our customers and the company as a whole
• Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed
• Competitive compensation
• Amazing benefits including unlimited FTO

About Arcadia

Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.