Director - Data, Privacy and AI Governance at MassMutual

| Greater Boston Area
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What great looks like in this role

Data, analytics, and artificial intelligence models are at the core of MassMutual’s digital transformation. The enterprise Data, Privacy and AI governance program is responsible for implementing a principles-driven, enterprise program that holistically addresses governance at scale and enables the delivery of superior customer value, experiences, trust and loyalty.

As a member of the new Data, Privacy and AI governance team you will work with data scientists and other leaders across the organization on principles, policies, and controls that inventory, measure, assess, and organize the firm’s data assets and algorithmic models. You will focus on driving change by democratizing data, analytics and AI/ML across the enterprise consistent with our corporate values, customer expectations, and regulations. Our tactics include an initiative to develop a proprietary, self-service platform for unified expression of these governance policies, streaming governance evidence, and a single-pane-of-glass to observe adherence. On our flat, agile team your focus may shift between data governance, privacy governance, and AI governance outcomes over time.

 Objectives of the role
  • Partner with data scientists and business leaders and lead the execution of governance engagements from start to finish. This includes the engagement planning, directing, and completing data and model inventories, compliance and privacy assessments, adoption of our principles-driven, adaptive policy framework, and overall data, privacy and AI/ML governance program objectives.

  • Contribute to the development of our principles-driven, adaptive policy framework to inventory, assess, organize, measure, and track MassMutual’s data and AI/ML assets across the enterprise.

  • Ensure successful adoption and continuous improvement of the framework to drive effective governance at scale across our data, analytics, privacy and AI/ML capabilities.

  • Stay up-to-date on emerging trends in consumer expectations, our competitive landscape, and the regulatory environment.

Daily and Monthly Responsibilities
  • Collaborate and partner with leaders across our data science team, business channels, law, compliance, enterprise risk, and information security for policy making and best practices.

  • Develop and implement data and AI/ML principles, standards and standards of use.

  • Establish and track quantitative measures of policy compliance including veracity, lineage, ethics, security, fairness, accountability, transparency, and auditability. 

  • Establish and continuously improve processes that collect governance evidence and compute these measures.

  • Partner with Enterprise Architecture and Data Management counterparts to drive a cohesive, consistent stakeholder experience and permissible use of data and AI/ML assets based.

  • Support strategic planning for data, privacy and AI/ML governance and overall data strategy through roadmap development and objective planning

Basic Qualifications
  • Bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM).

  • Experience executing enterprise governance programs in highly regulated industries.

  • Experience conducting privacy or security risk assessments, DSARs, or internal audits.

  • Experience creating KPIs and using them to manage execution and inform strategy.

  • Exceptional communication skills, both written and verbal.

  • Influencing abilities across all levels of the organization.

  • Experience working with global privacy and data protection regulations such as the GDPR, CCPA, HIPAA, GLBA and other relevant privacy regulations.

  • Knowledge of metrics associated with characterizing performance, bias, variance, and error in algorithms and predictive models.

  • Experience establishing and executing complex, strategic, cross-functional enterprise programs.

  • Authorized to work in the USA without sponsorship.

Preferred Qualifications
  • Advanced degree preferred (M.S., M.B.A., J.D.).

  • Knowledge of public policy making

  • Experience with technology product management

  • Knowledge of methods for designing, developing, testing, peer-reviewing, and deploying machine learning and artificial intelligence solutions.

  • Expertise with the following are considered a strong plus: software development/DevOps, agile methodologies, financial/insurance industry structure and practices, and financial industry regulations. 

  • Work in Boston Office.

  • Some travel to Springfield, Amherst and New York.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
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    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TealiumAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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