Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

The  Director, Data Insights and Analytics will play an integral role in Toast’s Business Intelligence organization. This person will lead our centralized analytics team and help drive data-informed decision making across the organization. We are looking for a highly motivated, energetic candidate with experience building and operating high-performing teams, and managing managers. The ideal candidate is also someone who isn’t afraid to dive into data and get their hands dirty from time to time.

About this Roll*:

• Set the mission, vision and structure for analytics at Toast - step into a lead role in an already high-performing team and help them increase their impact
• Hire, coach, develop and retain diverse and top tier analytics talent
• Serve as a key stakeholder to our data engineering team as they aim to optimize our data warehouse for business impact
• Develop processes and frameworks to manage and prioritize bandwidth while balancing short and long term objectives - drive the team to execute in depth analyses that will move the needle for Toast while also creating impactful and scalable reporting the business needs 
• Establish clear and consistent expectations and competencies across multiple established analytics teams - identify areas these teams should operate independently and areas where collaboration will be beneficial
• Proactively identify areas outside the regular stream of business requests where the team can add value
• Oversee complex statistical modeling development, enhancement, and maintenance around all aspects of the business including payments, sales, marketing, support, activation, R&D and more
• Partner with key stakeholders and business leaders to produce alignment end encourage successful use of data in Go-to-Market, Customer Success, Finance, Product, and Executive

Do you have the right ingredients*?

• Bachelor's or Master’s degree in a quantitative field; lengthy experience in BI or Data Analytics
• 2+ years experience managing managers and mentoring top performers - comfortable and effective giving feedback, both positive and constructive
• SQL expert; Python (Pandas, NumPy, Seaborn, etc) proficiency
• Excellent communication skills - verbal, written and via data visualization
• Previous experience in an analyst role - efficiently analyzing huge volumes of data and presenting concise and clear recommendations to senior leaders
• Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives

Bonus ingredients*:

• Work experience in a high growth tech or SaaS company
• Experience with Snowflake, Airflow, GitHub, AWS, or Looker
• Familiarity with NetSuite or Salesforce