Director, Analytics and Consumer Insights at iZotope

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What’s it like to work at iZotope? 
We’re the leaders in intelligent audio production and you’ll see that all iZotopians have a passion for what we do. Our company, our market and our customers are growing fast. This means all iZotope employees are engaged in interesting and challenging work. We have the opportunity to try new and different things and lots of room for career enrichment. We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. iZotope combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Plus, it’s really cool to work for a company in the music and film industry! 

We are looking for a Director of Analytics and Customer Insights to join our team and help us continue to scale. This role is responsible for building and leading the Business Analytics and Customer Insights team by implementing tools and practices to drive a culture of information sharing & analysis, objective data-driven decision making, and a test-and-learn culture. This role will provide significant input on the strategy and execution of our vision to build the next generation of audio tools. This position reports directly to the CMO and will partner with all functional and business leaders within our organization.

Mission: Lead an Analytics and Customer Insights function that can help drive our next level of growth by:

You Will

  • Building and leading a team of analysts, data scientists, and statisticians that uses data analysis, predictive modeling, machine learning and experimentation (A/B testing) to deliver audience, subscriber and performance insights to inform business decision making to increase subscriber growth, and improve retention of subscribers.
  • Tracking, analyzing, and optimizing data across the customer journey: Leverage advanced analytics methods and data science to drive analysis, prediction, segmentation, targeting, ML algorithms, experimentation, personalization and KPI development that informs improvements to the customer experience. Collaborate with cross-functional teams to drive data governance, architecture & data integration.
  • Communicating insights to support data-driven decisions: Build and share dashboards, communicate and collaborate with business partners, help answer questions and uncover trends and actionable insights across the business. Help establish and drive a hypothesis driven, test and learn culture. Use data and insights to inform short and long term decision making, from optimizations to the current web experience to market and customer segments to pursue
  • Measuring effectiveness, and outcomes: Track, measure, interpret and analyze product usage, marketing programs and channels, offers, and other customer-facing metrics to enable product and marketing teams to make optimizations and inform longer term program and product development decisions

You Have:

  • 8-10 years of analytics experience 
  • Seasoned leadership and management experience
  • Strong analytical skills, including analysis and modeling of big data, statistics, A/B testing, and experimental design required
  • Familiarity with a breadth of statistical (e.g. regression models, causal inference in marketing and product launches, advanced Bayesian techniques) and machine-learning modeling techniques 
  • Expert SQL skills and advanced programmatic expertise in R or Python
  • Experience with Agile values, mindset and practices
  • Deep experience and expertise in quantitative and qualitative analysis
  • Ability to drive excellence in market research, survey design and data collection
  • Hands-on experience in a SaaS environment, analyzing and measuring digital marketing acquisition campaigns, product usage and engagement and customer retention programs.
  • Experience in tracking and analyzing data across the customer journey
  • Ability to partner with senior executives on growth strategies, including market and customer segments. 
  • Prioritize multiple tasks, work effectively under stress, meet short deadlines, and take directions. Ability to identify problems and implement or recommend solutions.
  • Active problem solver and creative thinker who can think on their feet and define and manage an ongoing test & learn agenda. Must be highly adept and capable of building and maintaining trusting partnerships and collaborative relationships across a matrix organization

Benefits:

  • Wellbeing- We provide Medical, Dental, and Vision Insurance, Life Insurance, and Short Term/Long Term Disability
  • Mental Health- Subscription to the Calm Meditation App and access to Virtual Online Therapy are available for all iZotopians
  • Remote Work- We offer remote work flexibility until we are able to safely return to the office. Employees will receive monthly stipends to help with home office expenses as well as a WFH reimbursement for you to purchase any additional supplies
  • Continuous learning- Tuition Assistance and Professional Development opportunities for those seeking to further their learning
  • Flexible PTO- We offer a Flexible PTO plan along with Sick Days and 19 paid holidays throughout the year
  • Parental Leave- 100% Paid Parental Leave with up to 12 weeks off for birth parents and 6 weeks for non-birth parents which can be taken consecutively or intermittently to fit what works best for a growing family's needs
  • Employee Investment- We offer a 401k plan with employer match and annual market adjustments
  • Complimentary Software- Access to iZotope software and complimentary passes to share with friends and family, and industry discounts

At iZotope, we’re obsessed with great sound. Our intelligent audio technology helps musicians, music producers, and audio post engineers focus on their craft rather than the tech behind it. We design award-winning software, plug-ins, hardware, and mobile apps powered by the highest quality audio processing, machine learning, and strikingly intuitive interfaces. iZotope: the shortest path from sound to emotion.

iZotope is an Equal Opportunity and Affirmative Action employer and will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. We are committed to promoting diversity, equity and inclusion within our organization, the audio industry, and society as a whole.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • jQueryLibraries
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    • ConfluenceManagement
    • Adobe CampaignLead Gen

Location

Just a short walk from MBTA Red Line Kendall/MIT and Kendall Square, iZotope is surrounded by restaurants, coffee shops, nightlife and entertainment.

An Insider's view of iZotope

What are some social events your company does?

We hold regular Synth Jams after work, which is a great way to get to know your colleagues while also checking out synthesizers you may have never seen before, and learning more about them.

Kayley

Social Media Manager

What does your typical day look like?

My days involve thinking about strategy (which products to build and why) and tactics (ensuring development teams have information required to move forward). I help make sure the cross-functional teams are constantly reminded of the “why” behind our products and features. With the team aligned, we are free to create more innovative products.

Udayan

Product Manager

How has your career grown since starting at the company?

My career has grown a lot since starting at iZotope! I started as a junior software engineer, grew to become a tech lead on one of our flagship products, and now manage a development team. The supportive environment from my managers, peers, and the executive team here has been so important to my success and has helped tremendously in my career.

Jamie

Engineering Manager

What is your vision for the company?

Our products empower creators to produce most professional music, film, tv and podcasts today, and we see the opportunity to bring that same ability to creative people with any level of technical expertise.

Mark

CEO

What's the biggest problem your team is solving?

Producing professional-sounding audio is really hard, requiring a lot of training and a heavy investment in gear. We are trying to use the latest advances in modern technology to fundamentally change the way music is recorded, produced and performed, so that any musician can record and produce the sound in their head.

Jonathan

CTO

What are iZotope Perks + Benefits

iZotope Benefits Overview

iZotope works hard to provide a highly competitive benefit package to meet our employees’ needs. We offer medical, dental and vision plans with considerable company contributions. Our employees are also eligible for a generous 401(k) employer-match. Life insurance and short- and long-term disability are standard iZotope-paid benefits. As an added benefit employees get access to all iZotope products complimentary for personal use as well as a variety of other awesome benefits such as free subway passes, subsidized identify theft protection, tuition assistance, fully paid eLearning subscription, reduced gym membership rates, and many many more. Let’s not forget about our extensive time off programs. Each year we strive to add new benefits to the mix.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We always strive to give our people more freedom and choice to determine where they work and how they work. We value the in-person experience as well and try to have a healthy balance.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
We have a DJ booth, state-of-the-art studio and mastering rooms for employees to use during free time. Office space includes Ping Pong and Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
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