Digital Business Analyst at MassMutual

| Greater Boston Area
!Sorry, this job was removed at 1:29 p.m. (CST) on Thursday, December 12, 2019

At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. The Digital Experience team, part of MassMutual’s Enterprise Technology Experience organization, is comprised of collaborative, cross-functional, product centric groups who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our customers. We design, build, and support all of MassMutual’s customer-facing digital assets.

To help us achieve our mission, we are hiring Digital Business Analysts to join our team.

We offer opportunities across our offices located in New York City, Boston, and Springfield, Massachusetts!

What great looks like in this role

Our ideal Digital Business Analyst candidate is team-oriented, possesses excellent communication skills, and is highly organized and skilled in Agile. You’re also team-oriented and take a collaborative approach to working with others. With a flat leadership structure, the opportunity for flexibility within role, and development into other areas is a core reason most people desire to work in Digital Experience at MassMutual.

Objectives of this role

The Digital Business Analyst - Digital Delivery, will work with the Digital Product Owner to analyze business processes, review user personas, and gather requirements necessary to determine how to build out our platform(s).

Daily and monthly responsibilities

  • Utilizing an Agile SCRUM approach, the Digital Business Analyst will work with the Product Owner to develop and review Agile stories using the Gherkin syntax.
  • She/He will make recommendations about products and features that would support a positive, secure and efficient customer experience.
  • analyze the 3rd party/product integration aspects of business requirements and be able to effectively work with vendors to implement such requirements.
  • Create and own business requirements documents which drive platform evolution.
  • effectively prioritize requirements for a minimum viable product or delivery while conceptualizing a medium-term roadmap for platform evolution.
  • Assist in the testing of new product features; design test cases to monitor system functionality and support system enhancements.
  • Partner with Product Owner to monitor and evaluate processes and KPI’s in order to improve the customer experience.
  • Work with other team members to help outline team roadmaps and communicate these to internal stakeholders. Pitch in wherever needed.

Skills and qualifications

  • Minimum 8 years of experience in a business analyst, project management or similar role
  • Has a significant technical or insurance/financial industry background
  • Agile/SCRUM experience specifically in Story/Acceptance criteria development
  • Demonstrates knowledge of the inter-dependencies of key business processes, functions and risks.
  • Identifies and uses the key financial indicators necessary to measure business performance.
  • Identifies and anticipates customer requirements, expectations and needs.
  • Probes and looks past symptoms to determine the underlying causes of problems and issues.
  • Approaches problems holistically; defines connections, linkages, inter-dependencies and develops solutions.
  • Takes ownership of problems and stays on top of them until resolved.
  • Encourages others to set challenging goals and high standards of performance.
  • Fosters a sense of energy, ownership and commitment to work.
  • Creates an environment in which performance excellence is rewarded.
  • Ability to engage in and model courageous and constructive dialogue;
  • Ability to confidently offer a new and potentially challenging idea to foster conversation and critical thinking
  • Agile/SCRUM experience specifically in Story/Acceptance criteria development
  • Technical or Insurance or Financial Services Industry background
  • Minimum 2 years of experience in a business analyst, project management or similar role
  • Experience with Jira Software to plan and organize tasks, workflows, and reports for the Agile Team members.
  • Authorized to work in the United States with or without sponsorship
  • Bachelor’s degree

Preferred qualifications

  • Strong project management skills including: conceptualization; analysis; driving alignment; planning resources; managing milestones.
  • Strong project management skills including: conceptualization; analysis; driving alignment; planning resources;
  • Managing milestones and objectives and be responsible for overall project success.
  • Ability to successfully deliver difficult and/or complex messages and help others understand multiple points of view

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
    • GroovyLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TealiumAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

How do you collaborate with other teams in the company?

As a Product Owner, I spend most of my time collaborating with others across different business units. On any given day, I could be spending time brainstorming design concepts of upcoming features with our design team or assisting them with presenting these concepts to outside users as part of our user testing process.

Ryan

Digital Product Owner

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Product Manager

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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