Customer Solutions Data Analyst

| Greater Boston Area

Overview:

Rapid7 is looking for a Business Analyst to help analyze our business metrics, identify opportunities for making a better customer experience, and assist with building out process and infrastructure improvements within Support and Services. We’re looking for someone who has strong data analyst skills, and who can create a compelling narrative based on metrics. We need someone who is a self starter, works independently and with a sense of urgency, and who jumps in to help whenever they can. 


 Specific Duties/Primary Responsibilities:

  • Create, maintain and deliver Customer Solutions reports and dashboards

  • Analyze Sustaining metrics to identify trends and improve process and customer response times

  • Based on metrics, create compelling stories for quarterly service reviews and product retrospectives that identify product trends and opportunities across all areas of the business (technical support, product, documentation, training, digital touch, etc)

  • Assist with efforts that improve infrastructure for Customer Solutions

  • Collaborate with teams to improve overall operating processes that support our customers

 

Required Skills & Experiences:

  • Data analysis experience with tools to manage and analyze data, visualization tools, data transformation

  • Experience mapping business objectives to reporting which tracks KPIs and customer outcomes

  • Experience in Support and/or Services a plus

  • Project management experience a plus

  • Excellent communication skills, both written and verbal.

  • Demonstrable skills in presenting a narrative based on metrics

  • Ability to influence beyond one’s title

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Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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