The HubSpot Customer Operations and Analytics team is looking for an Operations Analyst to join our rapidly growing team. Primary responsibility will focus on providing decision support and analytics to our VP and Director level Customer Success management team. This highly visible position will look to drive customer success and revenue metrics through in-depth business understanding, operational support and analytics. In this role, you will provide support to the greater Operations and Leadership teams, assisting with decision support, reporting improvements and analysis of new Customer Success initiatives.

You are someone looking to make an impact, driving business decisions through data and analytics. You have the appetite to gain a full understanding of HubSpot’s business, along with the inner workings of the Customer Success organization. You will provide the analytical horsepower to take on complex cross functional challenges and drive us from concept to implementation, identifying and measuring markers of success. You have advanced modeling and analytical skills, with the ability to convert numbers into action. You are a collaborative problem solver who will work closely with senior members of Business Intelligence, Account Management, Consulting, Education, Finance and Customer Operations.

Responsibilities include:

• Provide analytical, operational and decision-making support to the Customer Success organization management team
• Drive ad-hoc analysis and make recommendations on key business decisions based on statistical analysis
• Develop and streamline Customer Success reporting to provide next level insights into our business
• Compile analysis into visualizations that empower partners to make educated data-driven decisions
• Become subject matter expert of our data and SAAS metrics

Skills:

• Bachelor’s degree; Master’s is a plus
• 2+ years of meaningful experience; e.g. Operation/business Analyst, FP&A, Consultants or other analytical background
• Advanced Excel knowledge; Data visualization software experience a plus (Looker, Tableau, etc.)
• Experienced with SQL with the desire to develop new technical skills
• Detail orientated, sense of urgency, self-starter who possess the intellectual curiosity to be a systematic problem solver
• Ability to adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively
• Proficient interpersonal skills; skilled at creating material for executive audience; skilled at converting business requirements into consumable material

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 3M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).