Conversational Artificial Intelligence Engineer at Interactions
Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Hyatt, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our
To support our continued growth we are hiring an Artificial Intelligence Engineer to join a pragmatic team of Engineers. You have the opportunity to make an impact on current and future products. You will work on problems that will depend on your interest, aptitude, and experience. We seek others who continually seek to expand their skillset, and provide opportunities for diverse challenges in your career path.
- Develop and implement Natural Language Processing (NLP) and Machine Learning (ML) Algorithms to support and improve Social Engagement Platform
- Support operational deployment of ML algorithms to Social Engagement Platform for existing and new verticals
- Perform ad-hoc requests for data, and exploratory analysis for clients and new verticals
- Conduct research and development to support new algorithms, products and models for future deployments of Social Engagement Platform
- Strong python programming skills in the AI space.
- Dialogue or chatbot experience.
- Bachelors or Masters Degree in related field.