About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

The Impact You Will Make

This is your chance to participate in the growth of GrubHub’s Workforce Management Command Center team by lending your skills and experiences. We’re looking for someone who has strong attention to detail, is naturally curious,  and ready to dive into our operation. As a Command Center Analyst you’ll help build and execute processes that are necessary to support the entire Care Department.  We’re very protective of our collaborative culture where work and fun intersect, so you must lead by example. It’s also important that you’re self-motivated and have a strong ability to multitask. Oh, and of course it goes without saying that providing stellar customer service is a must.

• Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our diners, drivers, and restaurants
• Communicates cross functionally throughout the organization providing timely feedback to leaders on performance
• Makes updates to employee’s schedules ensuring team member needs are met in balance with business needs
• Supports resolution of technical issues for our internal teams and vendors
• Engages in our escalation process acting as a liaison between the business and technology team 
• Shifts employee focus by realigning tasks and responsibilities based on identified needs
• Takes ownership to ensure appropriate staffing is in place for internal and partner based teams
• Identifies and communicates trends and opportunities within the Care organization
• Acts as a subject matter expert guiding peers and business partners on workforce management tools and techniques

What You Bring to the Table

• Associate’s Degree or 2+ years of equivalent, relevant, industry experience in data entry, analysis, and collaboration
• Strong analytical skills with a focus on intraday activities and results
• Excellent written and verbal communication skills
• Champion of change; responds to change in a positive way, anticipating change and planning accordingly
• Experience with Verint, or other workforce management systems, preferred
• Demonstrates an ability to multitask
• Able to use technology effectively (contact delivery software, Google suite, Microsoft suite, etc.)
• Collaborates effectively by influencing without direct authority to build strong relationships
• Acts resourcefully to solve problems