Veeva
Veeva's cloud software enables the life sciences industry to bring new therapies to market faster.
Boston, MA
Remote

Clinical Research Project Analyst (Remote) at Veeva

| Greater Boston Area | Remote
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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

The Role

The (Customer Success Manager (CSM), Site Solutions will be responsible for increasing the adoption and expansion of SiteVault Free. The CSM will provide consultation to customers that are strategic, data-driven, relationship-oriented, and technical while also contributing to the overall Site Solutions team at Veeva.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

  • Strategic Consultation: Partner with research sites to make them committed advocates of SiteVault Free and active, engaged customers/ Support sites with low expansion and/or adoption by highlighting and increasing the value that SiteVault Free provides their organization/ Support the long-term success of more complex sites as they work to implement SiteVault Free across multiple areas within their organization 
  • Data-Driven Consultation: Onboard new SiteVault Free customers/ Identify key SiteVault metrics to track successful usage over time for various research site types (often with unique needs)/ Develop and implement adoption and expansion plans for sites in order to proactively ensure and measure their continued success with SiteVault Free
  • Relationship-Oriented Consultation: Earn the trust and respect of research sites in order to promote transparent communication and gain a clear understanding of their challenges and goals/ Build relationships with low adopting SiteVault Free sites and work to provide them with more value/ Schedule routine check-ins to support a successful transition for key SiteVault Free to SiteVault Enterprise customers when appropriate/ Support the success of SiteVault user communities
  • Technical Consultation: Possess a strong technical understanding of SiteVault Free/ Understand and articulate the benefits of available configurations in SiteVault Enterprise/ Connect the specific challenges research sites face with clear solutions in SiteVault Free through product demonstrations whenever possible/ Stay abreast of evolving features in SiteVault Free and identify their value to customers overall as well as to individual customers 
  • Dedicated Team-Player: Support and communicate with sales team regarding potential Enterprise customers/ Provide insight to the product team on behalf of SiteVault Free customers/ Support marketing with messaging and engagement for research sites/ Work closely with training and support to ensure SiteVault Free customers’ needs are met

Requirements

  • 2+ years of experience working at a clinical research site in the US
  • See technology as playing a pivotal role in solving the many challenges research sites face today
  • Understand and have awareness of clinical research regulatory processes at research sites 
  • Possess strong communication, public speaking, organizational, interpersonal, critical thinking and problem-solving skills

Nice to Have

  • Experience with using, implementing and/or managing an electronic regulatory system at a clinical research site
  • Experience with using, implementing and/or managing a clinical trial management system at a clinical research site
  • Experience with tracking operational data to drive decision-making, inform process and identify priorities
  • Experience managing clinical research teams
  • Experience as a user across a broad range of clinical research technology applications

#BI-Remote
#LI-RemoteUS
 

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

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Where we are

Our main office is located in downtown Boston and is within walking distance to great restaurants and cafes. Few minute walk to three T Stations.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • SeleniumLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • SpringFrameworks
    • HibernateFrameworks
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What are Veeva Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within

An Insider's view of Veeva

How would you describe the company’s work-life balance?

At Veeva you can "work anywhere" which means you can choose to work in an office or at home on any given day. Our work processes are designed so that you can be productive in an environment that works best for you.

Kristin

VP, Talent Attraction

What's the biggest problem your team is solving?

We are building a new product to help clinical trials run faster and more efficiently. I can't imagine any other opportunity that would be as impactful, especially in a time of public health crisis. Veeva has a pragmatic approach to technology, we don’t go after shiny new things, but rather focus on stable technologies that continue to evolve.

Jacob

VP, Engineering

How has your career grown since starting at the company?

After graduating from the University of Texas, Arlington, I joined Veeva as an Associate Software Engineer in their Generation Veeva program. Since then, I've been with the company for three years now, have been promoted to a Software Engineer, and moved from our Pleasanton, CA HQ to one of our first engineers in Boston, MA.

Shilpa

Software Engineer

What is your vision for the company?

Our goal for 2025 is to be 10,000 employees and still "be Veeva" meaning continuing that startup mentality and speed. Even though today we have 4,300 people and $1.4 billion in revenue, we maintain a startup culture - remaining agile, fast, and constant innovation.

Henry

Chief Strategy Officer

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