Business Systems Analyst

| Greater Boston Area

CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology. 

Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing ten's of thousands of restaurants have chosen CrunchTime as their integrated back office solution and is now considered the industry gold-standard. 

We're looking for highly motivated Business/Systems Analysts with experience working with enterprise software systems. An ideal person has the demonstrated ability to evaluate complex business and technical requirements and formulate clear, concise documentation for a commercial web-based software product for use by the development and client services teams. Successful candidates will be strong team players but also able to work independently. Experience in the hospitality industry is a plus.


* U.S. work authorization is required.

Your Responsibilities:

  • Performing detailed business and technical analysis of customer requirements, including requirements for successful integration with existing functionality
  • Writing detailed business and functional specifications including the design of effective user interfaces for web-based applications
  • Verbally presenting proposed and forthcoming functionality to stakeholders and to the development, quality assurance and client services groups and facilitating question and answer discussions
  • Working with customers and the client services, development and quality assurance groups to identify and prioritize use cases for new and existing functionality
  • Developing a comprehensive understanding of the entire CrunchTime Application Suite
  • Identifying and developing solutions for inefficiencies and enhancement opportunities in existing business processes and application functionality
  • Providing plans and estimates of effort and duration of projects and tasks to project management, and tracking tasks, progress and milestones

Skills and Requirements:

  • BA or BS degree, ideally in either a technical field or Business Administration, and an MBA is a plus, 3-5 years experience working in a Business/Systems Analyst role
  • Exceptional analytical and problem-solving skills
  • Proven ability to assess complex business requirements and to lead requirements and design definition sessions to facilitate the development of effective business solutions
  • Proven ability to write comprehensive, clear, and concise business requirements documents and functional specifications for product development, for technical and non-technical audiences (writing samples will be requested as part of the hiring process)
  • Ability to learn new technologies quickly
  • Experience working with ERP systems
  • Ability to communicate verbally to technical and non-technical audiences and at all levels of the organization
  • Solid understanding of relational database concepts and some experience with SQL
  • Detail-oriented mindset, Self-directed and able to work with minimal supervision
  • Solid trouble-shooting skills
  • Solid knowledge of Office products (Word, Excel, Power Point, Visio)

Enjoy Excellent Benefits:

CrunchTime! Employees enjoy a competitive salary, depending on experience, plus access to a progressive benefits program which includes the following:

  • Health and dental insurance
  • Vision plan.
  • Disability insurance.
  • Life and AD&D.
  • Flexible Spending Accounts for dependent and medical care.
  • Generous Paid Time Off Plan
  • 401K Plan with employer match.
  • Employee Assistance Program (EAP).
  • Educational assistance for approved courses.
  • Commuter benefits including parking reimbursement
  • Catered lunch every Friday from top Boston restaurants.
  • Bagels every Tuesday.
  • Thirsty Thursday's featuring fine local craft brews.
  • Generous employee referral bonus.
  • Community volunteer programs.
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Location

We're in the West End - near the Celtics, Bruins, and only a 2-min walk from North Station and the Haymarket T. Big things are happening around here!

An Insider's view of CrunchTime!

What are some social events your company does?

Did we say we like food? Every Friday we have a huge lunch spread from one of Boston's best lunch places - and it's always something different. Tuesdays are for hot bagels and muffins. "Thursty Thursdays" feature the finest local craft brews we can get our hands on. There's even a Bevi and all the Caribou, Dunkin' and Starbucks you can drink.

Paul

Sales and Marketing

What does your typical day look like?

As an implementation lead, when I am on the road, I spend my day onsite with the client at their corporate offices guiding them through the process of integrating CrunchTime into their business model. One of the most interesting aspects of my job is learning our client’s business needs and helping them configure our application to meet those needs.

Melissa

Deployment Manager

How has your career grown since starting at the company?

Coming from the restaurant industry, I'm especially proud to work for this company. As a Product Specialist, I'm always being challenged to learn and develop new ways to use the applications to fit how our Restaurant and Cruise customers need to run their business. Every day is different!"

Missy

Product Specialist

What are some things you learned at the company?

So, so much. One of my biggest takeaways would be the creative solutions to exciting, outside-the-box challenges. I've had the opportunity to work in three different positions at CrunchTime! in the past three years, and with dozens of teammates who each bring their own experiences, ideas, and passion to the table to help create these solutions.

Justin

Assoc. Business Analyst

What are CrunchTime! Perks + Benefits

Culture
Volunteer in local community
We donate our food and labor operations software to The Pine Street Inn and work with the NECHV, Mass General Blood Donation Center and Community Servings.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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