Business Process Analyst at Rapid7

| Greater Boston Area
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Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9100+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit

As Rapid7 embarks on 2021, there are a host of initiatives in planning that will affect its Go To Customer organization. The initiatives can vary from major transformations designed to shift the business for its next evolution, to tactical programs that are intended to provide near-term business agility. As a Business Process Analyst, you’ll be on the front lines of this exciting work as the team creates and enables this change.

The Business Architecture Team supports these initiatives by: 

  • Building a business architecture: Create and maintain the business architecture knowledge base and connecting it to domains outside of business architecture (e.g. customer journeys, system applications).

  • Translating strategy to business capabilities: Evaluate a variety of business scenarios to assess areas for improvement and changes necessary to carry out strategy or reshape the business.

  • Managing the practice: Formalize and maintain a governance structure by creating and maintaining a set of tools, templates, training.

  • Commercialization Readiness: Prepare the business to execute change through training support and coordination, content creation, and communications as a subject matter expert.

Change at any level requires a degree of impact analysis, planning, communication, and complex collaboration across the organization. With the degree of change we expect to manage, we are looking for a Business Process Analyst who has the ability to:

  • Navigate and excel in an environment with a high degree of change 

  • Be a self-starter in an environment with a high degree of ambiguity 

  • Identify areas that are weak in scalability, create paths for scale

  • Collaborate and team on various projects regularly

  • Seek and consume feedback continuously 

  • Influence others to achieve common goals

  • Communicate complex change to a variety of audiences

Business Analysis: 

  • Ability to lead business design activities independently, and execute key deliverables from start to finish

  • Develop deep working knowledge of Go-To-Customer and Go-To-Customer adjacent processes, and their impact on customer experiences 

  • Identify and profile impacted and influencer stakeholder groups, and determine what level of involvement and communication is required and at what level 

  • Collaborate closely with Subject Matter Experts (SME) to identify policy and process impacts, in order to document change readiness and facilitate planning activities

  • Support the wider business to ensure that the potential impact on structures, roles, responsibilities and competencies within functional areas are identified and aligned with the future model of operation

  • Ability to baseline processes, and continuously measure the impact of change initiatives within the business

Governance & Documentation: 

  • Continuously review, document, and communicate any changes to internal policy, processes and workflows

  • Create and maintain standardized templates and tools for process documentation

  • Support an effective governance framework to ensure the appropriate level of oversight and process control is in place across programs

Commercialization Readiness:

  • Seek and collaborate on creative and effective approaches for the delivery of change management to affected user groups 

  • Content Management: Identification, prioritization, creation, & coordination. 

  • Lead communications via webinars, written communications and team presentations to affected stakeholder groups

    • Partner with management stakeholders for alignment and enforcement

  • Exceptional communication skills with the ability to communicate complex technical matters clearly, concisely and confidently at all organizational levels and impacted stakeholders


  • 2-3+ years of Business Analysis experience

  • Proven ability to deliver business analysis documentation with strong attention to detail

  • Top-notch requirements gathering, business process design, process mapping, and process modelling skills

  • Agile Methodology experience

  • Collaborative, inquisitive mindset with high EQ and the ability to partner with internal stakeholders across all levels of the Rapid7 organization

  • Salesforce CRM & CPQ experience

  • Demonstrated ability to execute multiple projects and meet project deadlines in a fast-paced, deadline driven environment

  • Excellent written, verbal communication and presentation skills

  • Undergraduate degree required


Desired Skills

  • Working knowledge of NetSuite ERP

  • Experience in SAAS technology businesses

  • Experience with pricing and packaging initiatives 

  • Technical Salesforce and/or CPQ experience

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM


Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.


Senior Brand Storyteller

What are some things you learned at the company?

When we talk about being a moose and impact together, what we are saying is that we support each other on our journey forward. We actively look for ways to collaborate, strengthen our ideas and learn from each other, no matter what department you may be in at Rapid7.


Global Director of Sales Engineering

What are Rapid7 Perks + Benefits

Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Happy Hours
Happy hours are hosted On occasion .
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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