Business Process Analyst at Rapid7

| Greater Boston Area
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Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 8,000 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our disruptive technology and incredible company culture.

As Rapid7 embarks on 2020, there are a host of initiatives in planning that will affect the organization. They vary from major transformation initiatives designed to shift the business into our next evolution, to tactical programs that are intended to provide near-term business agility. The Business Architecture Analyst supports these initiatives by: 

  • Building a business architecture: Create and maintain the business architecture knowledge base and connecting it to domains outside of business architecture (e.g. customer journeys, system applications)

  • Translating strategy to business capabilities: Evaluate a variety of business scenarios to assess areas for improvement and changes necessary to carry out strategy or reshape the business

  • Managing the practice: Formalize and maintain a governance structure by creating and maintaining a set of tools, templates, training

Change at any level requires a degree of impact analysis, planning, communication, emotional intelligence, and complex collaboration across the organization. With the degree of change we expect to manage, we are looking for a Business Process Analyst with the ability to: 

  • Navigate and excel in an environment with a high degree of change 

  • Be a self-starter who can confidently deliver on goals while living in the grey

  • Identify areas that are weak in scalability and create paths for scale

  • Collaborate and team on various projects

  • Seek and consume feedback continuously 

  • Influence without authority to achieve common goals

And execute in the following areas:

Business Analysis: 

  • Lead business design activities independently, and execute key deliverables from start to finish

  • Develop deep working knowledge of Go-To-Market and Go-To-Market adjacent processes, and their impact on customer experiences 

  • Identify and profile impacted and influencer stakeholder groups, and determine what level of involvement and communication is required and at what level 

  • Collaborate closely with Subject Matter Experts to identify policy and process impacts, in order to document change readiness and facilitate planning activities

  • Support the wider business to ensure that the potential impact on structures, roles, responsibilities and competencies within functional areas are identified and aligned with the future model of operation

  • Baseline processes, and continuously measure the impact of change initiatives within the business

Governance & Documentation: 

  • Continuously review, document, and communicate any changes to internal policy, processes and workflows

  • Create and maintain standardized templates and tools for process documentation

  • Support an effective governance framework to ensure the appropriate level of oversight and process control is in place across programs

Change Management & Stakeholder Support: 

  • Provide change support to project managers including training, awareness and adoption

  • Seek and collaborate on creative and effective approaches for the delivery of change management to affected user groups 

  • Exceptional communication skills with the ability to communicate complex technical matters clearly, concisely and confidently at all organizational levels and impacted stakeholders

Leadership and Team Development: 

  • Influence program priorities based on key data points, knowledge of business capabilities, etc

  • Lead, collaborate and mentor Associate Strategic Programs Analysts on key program deliverables

We expect you will bring:

  • 3-5+ years of business analysis experience at a SaaS company or consulting role

  • Competency in delivering business analysis documentation with strong attention to detail

  • Excellent requirements gathering, business process design, process mapping, and process modelling skills

  • Experience with Agile Methodology, Salesforce CRM & CPQ (technical experience a plus)

  • Demonstrated ability to execute on multiple projects and meet deadlines

  • Top-notch written, verbal and presentation skills

  • Working knowledge of NetSuite ERP

  • Experience with pricing and packaging initiatives 

  • Undergraduate degree required

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Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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