Toast
We power successful restaurants.
Boston, MA

Business Process Analyst

Sorry, this job was removed at 11:46 a.m. (EST) on Tuesday, April 23, 2019
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Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

In this role you will focus on our G&A business line to build business improvement projects that support the success of Toast's core operations. As a member of the Operational Excellence team you will partner with departments within G&A to identify process improvement opportunities through analysis and reporting; translating findings into recommendations and process improvement projects that reduce cost, improve efficiency, quality and drive sustainable customer value. You will drive operational excellence by championing a culture of continuous improvement.

As a Business Process Analyst you will:

  • Interview business and tech stakeholders in order to translate current processes into diagrams and documents
  • Review and map core operations of G&A function, identifying inefficiencies, waste, manual effort, and opportunities for scalable improvement
  • Workflow analysis, data analysis, requirements analysis and creation of documentation to support process improvement/automation implementation efforts
  • Research best in class business process and formulate desired future state/design for new / improved business processes
  • Examine processes holistically to understand the impact of changing them on people, strategy, systems and general business operations.
  • Analyze process models as they are, comparing them to desired future state and develop a strategy plan to implement the needed changes.
  • Analyze and monitor data and key performance indicators related to time, cost, and quality to surface potential operational improvement initiatives
  • Collaborate with functional management teams and key business stakeholders to design, develop & implement strategies for optimizing business processes and workflows
  • Will create process map diagrams
  • Collate feedback on process performance to evaluate and recommend future process improvements
  • Monitor and measure the effectiveness of processes to ensure consistent value delivery.

Do you have the right ingredients?

  • 2 – 3 years of relevant work experience in project management and/or process improvement
  • Familiarity with project management approaches, tools and phases of the project lifecycle Business Process management (BPM)
  • Experience with Lean and/or Six Sigma transformation philosophies, principles, tools, and techniques
  • Experience in using data and analytics to identify opportunities for process automation improvements
  • Strong proficiency in Microsoft Excel
  • Experience with SQL and Salesforce dashboard & reports preferred
  • Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives
  • Technically Innovative with strong business acumen; can deliver communication to non-technical stakeholder
  • Work experience in a high growth tech or SaaS company
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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