Business Operations Analyst

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Business Operations Analyst
Thought Industries

Thought Industries’ Field Operations team is looking for a Business Operations Analyst to help scale our rapidly growing go-to-market team by providing critical analytical, reporting, and process improvement support. As a member of the Field Operations team, you will report to the Director of Field Operations and work cross-functionally with members of our sales, marketing, customer success, professional services, and finance teams. You will be responsible for providing the members of our GTM leadership team with the operational visibility, analysis, and insights they need to intelligently scale their organizations. Additionally, you will diagnose opportunities for process improvement, process design, and change management within our go-to-market operations. 
What You’ll Do:
  • Become an expert on the data generated by our GTM organization
  • Provide analytical support for critical GTM activities including sales forecasting, goal setting, quota/comp analysis, territory planning, and monthly/quarterly/annual executive and board-level reporting
  • Own the creation, verification, and delivery of KPIs used by sales, marketing, customer success, and finance leadership to track and manage their organizations
  • Lead cross-functional process improvement projects
  • Design and implement a Data Governance program to ensure data integrity on an ongoing basis
  • Create and maintain reports and dashboards in Salesforce and other BI tools
  • Identify opportunities to improve our data collection and analysis capabilities and lead initiatives to execute them 

What We’re Looking For:
  • Strong business consulting and analytical skills
  • Strategic thinkers with a bias for action
  • Ability to adapt quickly to the evolving needs of a high-growth SaaS business
  • The ideal candidate for this role might be any one of the following:
  • SalesOps/BizOps/FinOps analysts with 1-3 years experience
  • Management Consultants or Investment Bankers with SaaS experience
  • Analytically-minded individuals who have come through the ranks of a SaaS sales organization

Key Skills:
  • Strong Excel, Powerpoint, Google Sheets, and Google Slides skills
  • Technical savvy
  • Proficiency in Salesforce 
  • Gainsight, Hubspot, and/or Outreach a plus
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • Maze Design
    • MiroDesign
    • SmartsheetManagement
    • AirTableManagement
    • GithubManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • SendGridEmail

Location

We are in the heart of Downtown Boston, over looking P.O. Square Park. Surrounding us are tons of shops, restaurants, coffee shops and fitness studios

An Insider's view of Thought Industries

What’s the vibe like in the office?

High performance, high energy, low pressure, family; those are some things that come to mind. Every department has its own styles. The common theme is hard work for sure, mixed with business oriented but still relaxed and easy going. Everyone is in it for the next person. It genuinely feels like a family.

Sulaiman

Project Manager

What does your typical day look like?

My day officially begins at 8:30A.M, throughout the day I am in & out of meetings, personalizing emails & prospecting new accounts. Cold calling may not sound glorious , but Thought Industries makes work enjoyable with moments spent chit-chatting with other members of ‘the pit’, petting office dogs, snacking on food & coffee that is provided for us

Jaclyn

BDR Team Lead

How has your career grown since starting at the company?

I joined Thought Industries when we first launched. I learned to wear many hats and understand various aspects by working with/in each department. As we grew I was supported in developing core skills specific to my career passion. Thought Industries continues to support, mentor and develop our employees and that is something to take a lot of pride.

Ryan

Global Sales Manager

What are Thought Industries Perks + Benefits

Thought Industries Benefits Overview

Thought Industries offers a wide variety of benefits and perks, such as: Full Healthcare Options, Dental coverage, Vision coverage, 401K, Remote work, Parental Leave, Team Outings (current Remote Events!), Short Term Disability, Long Term Disability, Life Insurance (STD, LTS & Life Insurance, all fully paid by the company!), EAP Program (fully paid), Home Office Stipend, Meditation & Wellness Apps, Peer Rewards Program, Company Rest Days (day off!)& Other Employee incentives.

Culture
Volunteer in local community
We get together once a quarter and work with our charity in providing to the community. We also make donations as they present themselves. *on pause due to COVID-19- can't wait to resume!
Partners with Nonprofits
We work closely with Boston Cares in giving back to our community
Friends outside of work
Eat lunch together
Intracompany committees
Diversity & Inclusion Committee, Culture Committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Thought Industries works with MBTA to provide passes through the Perq Program
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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