Business Intelligence Manager

| Greater Boston Area
Who we are
Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We are there when it matters - committed to life’s moments and the people who create them. We partner with the best retail stores in over 1200 cities across North America to serve up the best buying experience. Drizly offers a huge selection and competitive pricing with a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that occurs at Drizly. We have a desire to question, to understand, to figure it out. Bottom line, we solve it. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team. There will be long days and incredible challenges.
We are blazing a trail in an industry that hasn’t changed in nearly a century, and that doesn’t scare us (well, not all the time) -and even when it does, it doesn’t stop us, it energizes us.
Do you see yourself here? Read on.
Who you are
You are at the intersection of analytics and operations, and you want to dive deeper into both worlds. You have the experience to lead Drizly’s current operations reporting + processes, plus the strategic vision and execution ability to build Drizly’s marketplace roadmap. You have the empathy to understand our business from the eyes of a consumer, and you have the results driven mindset to drive improvements to Drizly’s experience that move the bottom line. You have a technical base that mirrors that of a seasoned data scientist (SQL, Python+Scikit, Git, Visualization Tools, etc). Most importantly, you are a talented mentor that is excited to develop, coach, and manage a BI team.
You love working with teams like Data Engineering and Data Science to transform raw data into highly actionable business insights, as well as partnering with Operations and Product teams to turn those insights into action. You have a proven track record designing, implementing, and measuring solutions in the analytics space.
You thrive in a fast-paced, constantly improving, start-up environment that focuses on real-world, customer-centric problems with iterative technical solutions.
We’d be really impressed if you have experience in eCommerce environments with massive amounts of semi-structured and eventstream data, and have worked on problems involving marketplace dynamics. We’d also love it if you had experience with managing a BI team and weighing complex technical decisions against a limited set of engineering resources.
What the role is
We are looking for someone to build the future of marketplace operations at Drizly. Drizly is a complex three-sided marketplace (customer, retailer, supplier) in a highly regulated industry. Our marketplace is hyperlocal in nature, and looks different in every state, market, and zip code. Drizly has massive goals for the future of operations, and we require a talented leader to guide the analytics roadmap, as well as lead strategic planning about the marketplace we’d like to build and the steps we take to get there.
The BI Ops Manager is a critical member of the Analytics organization, and will work closely with Data Engineering and Data Science, as well as cross-functionally with the Operations org (Retail Sales, Onboarding, Account Management, Customer Service, Catalog Operations) and Product team. The BI Ops Manager is responsible for supporting processes and product solutions, and also for the larger vision of how a data architecture, codebase, and best practices should grow with Drizly over time. Ultimately, this person will determine the ground truth, roadmap, and reporting lens through which Drizly will be enabled to make the best decisions for our marketplace.
Finally (and most importantly), you will manage two talented BI Ops Analysts, and you will have the responsibility for prioritizing their work, scaling their business impact, and developing their technical ability.

In this role you will:

  • Lead, develop, mentor, and manage the BI Ops organization - a team of two dedicated BI analysts that sits within the broader Analytics org
  • Build and execute on the future of Drizly’s marketplace operations - from high level vision, to concrete business logic, to bulletproof production code
  • Develop and execute operational process improvements through a complete lifecycle of experimental design, testing, measurement, and implementation
  • Maintain and improve the data infrastructure, documentation, codebase, internal processes, and standards of the Analytics Team
  • Work cross-functionally with the Operations, Product, and Production Engineering orgs

The Other Stuff

  • Competitive salary
  • One-on-one professional coaching with an external expert
  • Health, Dental and Vision Insurance
  • Flexible vacation policy
  • 401(K) Plan
  • Added perks

You do you.
Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
BEFORE YOU APPLY...
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Technology we use

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Location

334 Boylston Street, Boston, MA 02116

An Insider's view of Drizly

What’s the vibe like in the office?

Working at Drizly is unlike anywhere I have ever worked before. We are a welcoming bunch of super intelligent people that are all working towards the same goals. We have a lively and dynamic atmosphere where we encourage people to truly be themselves. We have a ton fun, but we do what we're here to do- make Drizly the option for alcohol, period.

Shawn

Account Executive

How do you collaborate with other teams in the company?

I work closely with the product and engineering teams on a daily basis to design features for the people who use our products. I often loop in other teams to get their expertise on our users and different parts of the business. Everyone is constantly striving to make improvements and I get great ideas from people on every team at Drizly.

Annalyse

Product Designer

How has your career grown since starting at the company?

I identified a need for deeper knowledge of alcohol when I joined Drizly’s Customer Experience team 2 years ago. With the support & encouragement of my team, I became our first Certified Cicerone® taking a new role in Category Management. Now I'm leveraging my unique experience to help build the best-in-class catalog for alcohol one beer at a time.

Talia

Merchandising Associate

How do you make yourself accessible to the rest of the team?

As I work on complex policies and laws in the alcohol space, I try to speak very plainly when explaining the history and concepts that matter to Drizly so people don’t feel intimidated. I also try to participate in as many company events and Slack discussions that I can to build relationships which should translate to being more accessible overall.

Jaci

Vice President, Legal, Regulatory & Industry Affairs

How has your career grown since starting at the company?

I have helped out on the frontend, been on our infrastructure team, and worked extensively with our Rails API. In all of these roles I got to learn while doing high impact work. More recently, I was given the opportunity to be a technical lead. Drizly has made me a solid generalist that can help drive a startup’s tech forward.

Will

Senior Software Engineer

What are Drizly Perks + Benefits

Drizly Benefits Overview

At Drizly we believe people are our greatest asset and we’re building an environment where our team can authentically do their best work. As the business grows, we recognize the value of investing in our people through benefits that support their day to day at Drizly to greater perks that foster their life outside of work.

Culture
Volunteer in local community
Drizly is involved with a variety of local organizations including, but not limited to, Cradles to Crayons and Pine Street Inn.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Drizly hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted once per week.
Professional Development Benefits
Diversity Program
Lunch and learns
Drizly hosts lunch and learn meetings once per month.
Cross functional training encouraged
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