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The Business Analyst is responsible for supporting the sales organization in the development of business cases and understanding of value propositions that support sales engagements for new prospects and existing customers.

  • Provide oversight to the business case creation process to ensure work flows smoothly and bottlenecks are minimized.
  • Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers.
  • Consult with internal Sales Directors and Solutions Consultants to create business case models that demonstrate compelling financial and strategic benefits for prospects and existing clients.
  • Present business cases to internal stakeholders.
  • Provide consultative services to sales organization as it relates to the value delivered to customers.
  • Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers.

Other Duties and Responsibilities:

  • Partake in responses to RFIs / RFPs with Solution Consultants.
  • Engage in development and refinement of existing models and business case tools or templates.
  • Understand the domain as well as industry trends/metrics that could help drive Interactions value proposition.
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Location

We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh

Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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