User Experience Research Coordinator

At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren't sure you meet every qualification, please apply! Above all, we are looking for the right person!

The User Experience Research Team is seeking a Research Coordinator to help with our mission of making the classroom a better place for students and teachers. Be part of the ongoing evolution of different critical components of i-Ready by supporting multiple user research efforts at various stages of the product development life cycle. You'll use your research techniques and facilitation best practices to help teams apply key insights from research. You will also have a key role in helping the research process run smoothly and improve in efficiency.
NOTE: Primarily, this role will manage the recruitment of students and educators for research studies, which may include maintaining participant databases, screening, scheduling, preparing materials for a session, acting as an onsite or remote study logistics owner, and processing incentive payments. This role will also assist with data collection, moderating sessions, and analysis.
This is a full-time, temporary position.
The impact you'll have:

• Work with teams to identify research opportunities, design in-person and remote studies and facilitate sessions with both educators and students
• Manage the recruiting of students and educators for research studies, which may include maintaining participant databases, screening, scheduling, preparing materials for a session, acting as an onsite or remote study logistics owner, and processing incentive payments
• Synthesize research data and contribute to documentation of research findings
• Perform outreach both internally and externally to locate new testing partner sites
• Continuously evaluate research management tools and processes to ensure they are efficient, high quality, and scalable, and offer solutions to improve these tools and processes
• Lead small to medium projects related to improving existing processes or launching new projects

Who we're looking for:

• You have 1-2 years of relevant work experience in user research
• You are comfortable moderating user sessions with both educators and students
• You're a self-starter who can take an assignment and run with it, even expanding on it or helping to shape the request when appropriate
• Excellent written and oral communication skills
• You're not shy about speaking up when you have a great idea
• You're interested in the "why" behind problems and can think through a system
• You are comfortable with basic project management skills and working with spreadsheets

We'd also love to see, though not required:

• Experience securely managing personally identifiable information or information otherwise subject to regulatory considerations
• Experience with K-12 education is a plus

Location: The role will begin with remote work, due to the COVID-19 pandemic, and may eventually switch to being primarily located in our North Billerica, MA or Brooklyn, NY office with occasional travel to partner testing sites (typically within 1 hour of each office location).