Who We Are
At Mainstay, we help colleges, universities, and other organizations communicate with their students and members. Our motivation is to help those students and members achieve success. One of the ways we do this is to provide a “chatbot” that can automatically respond to and answer many common questions.
To accomplish this, we’ve custom built a “retrieval-based” chatbot system, using common machine learning libraries and models. Our system is still young and needs development, refinement, and expansion. There’s lots of fun work to do, including trying out new methods of training and the latest models.
What You’ll Do
- Continue building out all aspects of our chatbot system, including infrastructure, scaling, latency, operations, testing, monitoring.
- Evolve our current model training procedure, and iteratively work on improving model accuracy.
- Help design and implement a repeatable accuracy testing process.
- Develop automated suggestions of actions customers can take to improve their Q&A knowledge base.
- Help figure out the next steps for AI in our product.
- Learn more about the latest NLP technologies and research.
What You’ve Done
- Strong NLP skills, including developing, building, and testing models.
- Strong Python skills.
- 1-2+ years of engineering/science experience, working on NLP/ML/AI projects.
- Experience with machine learning, including neural networks and vector embeddings.
- Experience developing and maintaining production software services.
- Graduate-level NLP research experience preferred.
- Tensorflow experience preferred.
- Bonus for experience with BERT and related models.
Mainstay is committed to creating a company where all employees regardless of background can show up and feel they belong. This is an ongoing journey, and we welcome questions one here we’re at during your interview process. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.