AI Engineer - Conversational AI at Interactions

| Greater Boston Area
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Position Overview

Interactions is changing the way brands and consumers communicate by providing effective, efficient, and natural conversational intelligence.  We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.  Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day. Conversational systems are our core business and the Interactions Intelligent Virtual assistant platform processes billions of utterances a year for numerous Fortune 500 customers. 

As an AI Engineer (CAI) you will join our Conversational AI team responsible for creating high-performance conversational systems. You will create dialogue systems that interact with the user using advanced initiative and turn-taking approaches, explore new approaches for rapidly deploying these systems, and see your technology make a meaningful impact to real customers of known brands.

Essential Job Functions

·Support development of omni-channel conversational AI products

·Integrate statistical and symbolic approaches to decision making

·Conceive, implement, and evaluate conversational interactive systems.

·Work closely with research teams to bring differentiating technologies into our dialogue platform.

·Contribute to the technical thought leadership of the company through conference presentations, publications, meet-ups, and professional service.


·Bachelor’s Degree  / Master’s Degree in Computer Science, Engineering, Linguistics or related


·Industry experience or class work in dialogue management

·Strong knowledge of Machine Learning or symbolic reasoning

·Overall understanding of speech and language processing technology.

·Strong software background with a high level of proficiency in at least one of: Python, Java, or C++.

·Strong background and experience in the application of machine learning to dialog and NL tasks.


·Industry experience building interactive conversational systems using Python

·Experience with TensorFlow and/or PyTorch

·Experience conducting experimental evaluations of interactive systems

·Demonstrated ability and drive to take results from research experiments and incorporate them into working software prototypes

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We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!


Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!


Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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