Oh Snap!
This job is no longer active - but you can still view the details below.

AI Conversation Designer

| Greater Boston Area

AI Conversation Designer


About Drift

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia.


About the role

We are looking for someone to join our AI team at Drift! We’re reinventing marketing and sales using messaging and AI


This role is brand new to Drift, and to the industry as a whole. You’ll be working with our engineering team and our scientists to create the world’s leading conversational artificial intelligence. You’ll work with customers to understand how the AI is working for them and help teach our system to work even better. You’ll review transcripts and find places where the bot is doing great and places where it could use some help, and identify what information is missing to make it even better.


While in this role you’ll get an opportunity to carve out a new job family and help create an entirely new business from scratch working with our incredible team of product, engineering and science leaders.


About you and what type of skills you’ll need:

  • Love learning new things 
  • Want to dive into the world of AI
  • Enjoy detail oriented tasks
  • Have strong, clear communication skills 
  • Can solve problems even when you don’t have all of the information


Who you'll work with:

  • Sarah Laeuchli, Product Manager
  • Jeff Orkin, Head of Data Science
  • Luke Van Seters: Tech Lead
  • Chris Ward: Data Scientist


Drift is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]


While in this role you’ll get an opportunity to carve out a new job family and help create an entirely new business from scratch working with our incredible team of product, engineering and science leaders.


You may be fit for this role if you:

* Love learning new things 

* Want to dive into the world of AI

* Enjoy detail oriented tasks

* Have strong, clear communication skills 

* Can solve problems even when you don’t have all of the information


What's it like to work at Drift?

At Drift, we care about people. We want to delight our customers every day and look to them as our biggest source of motivation and feedback. We come in each day ready to build the things they need, and sometimes that means changing plans on a dime. We care about each other and are each other's biggest hype machines. We are hungry for growth, both as a company and as individuals. We thrive on feedback, and seek to level up every member of the team through mentorship and learning opportunities. We are driven by our ability to operate autonomously, deliver value daily, and share learnings with each other. We know that failure is an important part of the process and see it as an opportunity to grow and better serve our customers and ourselves in the future. We show up ready to do whatever it takes to get the job done, whether it means asking for help, going beyond our technical know how, or breaking down ambiguous problems, we’re here for it.


About: 

Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. After just three years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

Every summer we take a few days as a team and head to Western Massachusetts for Camp Drift! Camp is an amazing weekend where we take a moment to celebrate what we have accomplished, and set goals for the coming year.

Lacey

Public Relations

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family we offer an extensive employee benefit plan. On top of comprehensive health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, free lunch, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a mentor series, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Promote from within
Mentorship program
We believe in the power of mentorship and regularly bring external guests into our office to teach us.
More Jobs at Drift24 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Marketing
Operations
Product
Sales