AI Conversation Designer

| Greater Boston Area | Hybrid
Sorry, this job was removed at 1:12 p.m. (EST) on Friday, October 25, 2019
Find out who's hiring remotely in Greater Boston Area.
See all Remote Data + Analytics jobs in Greater Boston Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

AI Conversation Designer


About Drift

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia.


About the role

We are looking for someone to join our AI team at Drift! We’re reinventing marketing and sales using messaging and AI


This role is brand new to Drift, and to the industry as a whole. You’ll be working with our engineering team and our scientists to create the world’s leading conversational artificial intelligence. You’ll work with customers to understand how the AI is working for them and help teach our system to work even better. You’ll review transcripts and find places where the bot is doing great and places where it could use some help, and identify what information is missing to make it even better.


While in this role you’ll get an opportunity to carve out a new job family and help create an entirely new business from scratch working with our incredible team of product, engineering and science leaders.


About you and what type of skills you’ll need:

  • Love learning new things 
  • Want to dive into the world of AI
  • Enjoy detail oriented tasks
  • Have strong, clear communication skills 
  • Can solve problems even when you don’t have all of the information


Who you'll work with:

  • Sarah Laeuchli, Product Manager
  • Jeff Orkin, Head of Data Science
  • Luke Van Seters: Tech Lead
  • Chris Ward: Data Scientist


Drift is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]


While in this role you’ll get an opportunity to carve out a new job family and help create an entirely new business from scratch working with our incredible team of product, engineering and science leaders.


You may be fit for this role if you:

* Love learning new things 

* Want to dive into the world of AI

* Enjoy detail oriented tasks

* Have strong, clear communication skills 

* Can solve problems even when you don’t have all of the information


What's it like to work at Drift?

At Drift, we care about people. We want to delight our customers every day and look to them as our biggest source of motivation and feedback. We come in each day ready to build the things they need, and sometimes that means changing plans on a dime. We care about each other and are each other's biggest hype machines. We are hungry for growth, both as a company and as individuals. We thrive on feedback, and seek to level up every member of the team through mentorship and learning opportunities. We are driven by our ability to operate autonomously, deliver value daily, and share learnings with each other. We know that failure is an important part of the process and see it as an opportunity to grow and better serve our customers and ourselves in the future. We show up ready to do whatever it takes to get the job done, whether it means asking for help, going beyond our technical know how, or breaking down ambiguous problems, we’re here for it.


About: 

Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. After just three years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our Boston Conversation Space is right in the heart of the Back Bay - this is a place where Drifters can gather and work, connect, eat, teach, learn.

An Insider's view of Drift

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Brit

Director of Learning and Development

What are Drift Perks + Benefits

Drift Benefits Overview

At Drift, we value and are committed to each and every employee. Our goal is to provide an enriching environment where employees are engaged and are proud to be part of the Drift family. We continue to promote a culture of health and wellness, establishing a work environment that promotes a healthy lifestyle, decreases the risk of illness, and enhances your quality of life.

In addition to premium health, dental, and vision plans, we also offer generous PTO, parental leave, 401K matching, wellness perks and discounts, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a subscription to Headspace, and valuable discussions and trainings through our Employee Resource Groups.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
At Drift we have eight different Employee Resource Groups for people of similar backgrounds or interests to promote inclusion.
Hiring practices that promote diversity
We have a recruiter devoted to diversity sourcing to help us reach our diversity related hiring goals.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Mental health benefits
We offer all employees a free subscription to the Headspace meditation app, employee-led yoga and meditation breaks, and have an Employee Resource Group that focuses on mental well-being
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have unlimited vacation time, which includes sick days, paid holidays, etc.
Paid volunteer time
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Our Conversation Spaces are all fully stocked with snacks and drinks for the employees who decide to utilize the spaces.
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
We offer a home office stipend to all employees, as well as a $100 credit each month towards internet, office supplies, etc.
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Personal development training

More Jobs at Drift

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about DriftFind similar jobs like this