Cyber TechOps Manager

As the Cyber TechOps Manager, you will oversee a team dedicated to engineering and automating capabilities that improve the efficiency of cybersecurity platforms and services. Your team empowers platform owners and operational teams by delivering integrated, automated solutions that reduce manual effort, improve response times, and enable innovation. While not directly owning each platform, your team supports technologies such as Akamai (WAF/CDN), network sensors, endpoint protection, SIEM, and DLP—ensuring they are seamlessly integrated and optimized for operational use.

Position Responsibilities:

• Lead a team of cyber engineers focused on automation, integration, and service enablement across Cyber Operations.
• Design and implement scalable, secure automation solutions that streamline operational workflows and reduce manual intervention.
• Develop and maintain integrations between cybersecurity platforms and enterprise systems to enhance visibility, response, and coordination.
• Collaborate with platform owners and operational teams to identify automation opportunities and deliver engineering solutions that meet their needs.
• Encourage the use of infrastructure-as-code, automation pipelines, and DevSecOps methodologies throughout cybersecurity engineering initiatives.
• Establish and maintain engineering standards, including code quality, documentation, testing, and version control.
• Stay updated on the newest technologies, frameworks, and industry trends to continuously evolve the cyber engineering strategy.
• Provide technical mentorship, mentor, and professional growth opportunities for a group of engineers and analysts.

Required Qualifications:

• Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or a related field (or equivalent military/OTJ experience).
• 7+ years of experience in cybersecurity or infrastructure engineering, with at least 3 years in a leadership or management role.
• Strong experience with automation and scripting (e.g., Python, PowerShell, Bash) in enterprise environments.
• Practical knowledge of cybersecurity tools like Akamai, SIEM systems (e.g., Splunk, Sentinel), EDR software (e.g., CrowdStrike, Defender), and DLP products.
• Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible) and CI/CD pipelines.
• Experience working in hybrid and cloud environments (Azure, AWS, GCP).
• Strong understanding of cybersecurity operations, including threat detection, response, and platform integration.
• Excellent communication and collaborator engagement skills, with the ability to translate technical solutions into business value.
• Proven skill in managing multiple priorities, guiding multi-functional initiatives, and achieving outcomes in a fast-paced environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.