As a technical writer in the Technical Documentation team, you will be involved in the reimagining of our documentation, video, multimedia, and documentation systems. The team is charged with creating and maintaining text, video, and other documentation relating to the installation, operation, and repair of our equipment.
The goal of the team is to create a range of technical content to bolster our self-service offerings. Each item we deliver directly impacts customer success educating and empowering our customers.
If you are interested in documentation and video in a technical environment, have a background in written and produced work, are passionate about clear elegant communication, and are looking to get into the world of 3D printing, this is a great opportunity.
- Create documentation supporting the installation, use, and troubleshooting of our full line of printers and software including new product releases.
- Act as a bridge between Support, Engineering, Product, Sales, and our partners and customers
- Assess and address customer and internal documentation needs
- Perform systems maintenance for our documentation website hosted in Salesforce Community
- Create diagrams and job aids to support existing documentation
- Fulfill content-based requests from Engineering, Product, and Support
- Produce and update video documentation
- Perform other content creation and maintenance tasks as needed
Important Note:
Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!
What you have:
- Engineering or other technical degree, or communications degree with other technical experience
- Technical writing experience
- Video production experience
- Hands-on technical experience
- Self-starter and team player who can take a set of instructions and run (sprints and marathons)
- Experience in the full Adobe Creative suite, particularly Indesign and Premiere
- Experience with HTML, markdown, git, or similar tools
- Basic understanding of 3D printing concepts
Why Markforged?
Help us reinvent manufacturing.
We are reinventing manufacturing so that engineers can build anything they imagine.
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
Perks & Benefits
We offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.