Technical Writer

| Somerville

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Formlabs needs an experienced writer who is knowledgeable about technology and instructional content. We’re in search of someone who can easily identify what a user needs to know and quickly develop polished technical product resources. If you have a flair for the written word, a skill for understanding hardware, and a desire to elevate the user’s experience, we have the perfect challenge for you.

Join the Services team at Formlabs to produce best-in-class product resources and continue improving the best desktop 3D printing experience. We’re looking for an enthusiastic Technical Writer to help us support end-users.

Please include writing or work samples to demonstrate past projects, along with your résumé and cover letter.

The Job:

  • Develop accurate, actionable documentation for 3D printer hardware, software, and materials
  • Work collaboratively with customer support and engineering to research and write resources for internal and external use
  • Equip customer support team members to troubleshoot and deliver well-informed guidance to end users

You:

  • Have experience compiling easy-to-follow, concise, well-formatted information for an audience
  • Work through all stages of content development: concept, outline, draft, revise, publish
  • Psyched to help our users learn how, when, and where they desire
  • Are thorough in attention to spelling, grammar, and formatting according to defined styles
  • Know how to use XML, DITA, DocBook or related formats and standards with technical help authoring tools, such as MadCap Flare, RoboHelp, or FrameMaker (to name a few)
  • Have a track record of giving and receiving feedback about written work
  • Proven ability to research the audience, check the facts, and anticipate users’ questions

Bonus Skills:

  • Familiarity with 3D printing or analogous hardware: the technology and the industry
  • Ability to empathize with the needs of a technical- and soft-skill-focused customer service team
  • Basic experience with creating instructional photo and video assets
  • Familiarity with the principles and tools of basic HTML and web design

Our Perks:

  • Flexible Vacation
  • Generous premium coverage for medical, dental, and vision plans
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints 

*Please note this position is based out of our Somerville, MA office. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Read Full Job Description

Location

35 Medford St. Suite 201, Somerville, MA 02143
35 Medford St. Suite 201, Somerville, MA 02143

An Insider's view of Formlabs

What’s the vibe like in the office?

Culture is extremely important at Formlabs. With now over 400 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t too difficult!

Formlabs

Formlabs

What projects are you most excited about?

Everything we produce is an ongoing project. A big focus for us has always been to relentlessly improve upon our existing products. We release regular updates to our software, printer and materials - keep an eye on our blog to see all the exciting things we have planned for the coming year!

Formlabs

Formlabs

How does the company support your career growth?

Everything Formlabs is doing and creating has never been done before. We are a work-in-progress organization with a lot of space for growth. We seek to cultivate an environment where individuals can contribute their own new ideas and participate in the evolution of the company.

Formlabs

Formlabs

What is your vision for the company?

We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.

Formlabs

Formlabs

What are some social events your company does?

We regularly have people organizing everything from whiskey tastings to ice climbing. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of our internal “clubs," we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons . . .

Formlabs

Formlabs

What are Formlabs Perks + Benefits

Formlabs Benefits Overview

We invest in our people. That's why we provide flexible vacation, generous premium coverage for medical, dental, and vision plans, paid parental leave, commuter benefits, and unlimited 3D prints. We are committed to offering a holistic benefit package to support you inside and outside the office.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Catered lunches 3x per week, unlimited snacks, office pets, 100% healthcare coverage, regular presentations and technical talks, Form Clubs for anything and everything.. CoffeeLabs, WhiskeyLabs, PaintLabs, GameLabs, FilmLabs, the list goes on. A culture that welcomes you into your FormFamily from Day One.

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