PrismHR is looking for a Technical Writer to join our talented team of technical writers.  You will collaborate with the technical documentation team to help promote consistency and best practices.  Additionally, you will also be a member of high performing, matrix teams consisting of Software Engineers, User Experience Designers, Scrum Masters and Product Managers.  The Technical Writer will be responsible for writing and maintaining several types of user documentation including user guides, release notes, online help text, and instructions. This role will be remote/work from home 100%.

Essential Duties and Responsibilities

• Manage multiple deliverables across our Product Delivery Teams with varying priorities and deadlines within two-week sprints.
• Write and maintain topic-based and context-sensitive help using Madcap® Flare® while following our writing styles and standards.
• Use engineering and project management tools such as JIRA, Confluence, Salesforce, and TestRail to understand issues and develop content. 
• Research and document product features and enhancements by attending standups and interviewing Product Managers, User Experience Designers, other Technical Writers, and Subject Matter Experts. 
• Capture end-user and tasks performed in our products and their expected results. 
• Participate in peer edits. 
• Coordinate multiple milestones while producing documentation drafts.
• Use revision and source control effectively within a team setting. 

Skills & Experience

• Minimum 3-6  years of experience as a Technical Writer, preferably in SaaS or web-based software environment.
• Must be proficient with Madcap® Flare®.
• Superior oral and written communication skills.
• Ability to quickly learn, analyze, understand, and communicate technical concepts in a clear and concise manner.
• Ability to prioritize multiple deliverables and work independently to complete assigned work.
• Proactive at removing impediments with a “get the job done” attitude.
• Flexible and able to work well under pressure and adapt to shifting deadlines.
• BS/BA in related field such as Computer Science, Communications, English, or Technical Writing.
• Experience with accounting, payroll, or HR software is helpful, but not required.
• Candidates must be legally eligible to work in the United States. Visa sponsorship is not provided.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

DEI Statement

We are committed to building an inclusive, diverse community that celebrates and welcomes everyone regardless of race, color, religion, national origin, age, sex, sexual orientation or gender identity or any other legally protected characteristics, we consider everyone equally.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know.